Remote Solutions Engineer - API Integrations & Onboarding

Pliant; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-first

Company card for meals

Flexible remote environment

Job summary

Pliant seeks a Solutions Engineer to act as a technical consultant for customers and partners, enabling adoption and scaling of Pliant’s API-first platform. You will collaborate with Sales, Partnerships, Customer Success, Product, and Engineering to deliver onboarding, integrations, and high-quality guidance.

You’ll lead integrations, answer pre- and post-sales questions, and help customers build on our public APIs, including Pro API and CaaS.

Qualifications

• 5+ years of experience in solutions engineering/architecture, sales engineering, or technical consulting.
• Strong experience with APIs and integrations (REST, JSON, webhooks, authentication concepts like OAuth/API keys, Postman/cURL).
• Preferably one programming language (TypeScript, Python, Java) to build lightweight prototypes, integration validation, and test workarounds with REST APIs.
• Excellent communication across demos, solution design, and technical enablement with both engineers and business stakeholders.
• High-ownership, service-oriented mindset, comfortable driving end-to-end solutions, unblocking others, and systematizing learnings into repeatable assets.
• Experience building repeatable processes (intake, triage, enablement assets) to scale our services across many stakeholders.
• Experience owning complex customer/partner integrations end-to-end, coordinating multiple stakeholders and driving timelines to completion.
• Fluent in English

Responsibilities

• Own technical onboarding & integrations: Plan and drive customer/partner onboarding, integration timelines, and go-live readiness for API-based setups.
• Support Sales & Partnerships (pre-sales): Handle technical discovery, solution design, demos, RFP/questionnaires, and proof-of-concepts for enterprise opportunities and partners.
• Be the integration “problem solver” during the onboarding (post-sales): Troubleshoot integration challenges, reproduce problems, propose workarounds, and coordinate with Product/Engineering to resolve blockers quickly.
• Enable and train developers & operators: Run workshops and training sessions, help customers build confidently on our APIs with best practices, examples, and clear guidance.
• Build reusable assets: Collaborate with our technical writer to produce and maintain reference architectures, integration playbooks, checklists, and internal enablement material to improve consistency and speed across implementations.
• Bring customer feedback into the product loop: Capture structured feedback, identify recurring pain points, and help translate field insights into product and documentation improvements.

Skills

Solutions engineering

APIs & integrations

REST APIs

English fluency

Communication skills

End-to-end ownership

Onboarding & integrations

Tools

Postman

cURL

OAuth

Job description

Pliant seeks a Solutions Engineer to act as a technical consultant for customers and partners, enabling adoption and scaling of Pliant’s API-first platform. You will collaborate with Sales, Partnerships, Customer Success, Product, and Engineering to deliver onboarding, integrations, and high-quality guidance.

You’ll lead integrations, answer pre- and post-sales questions, and help customers build on our public APIs, including Pro API and CaaS.