Platform Services Director
Collin College
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Job summary
Collin College in Frisco, Texas is seeking an experienced IT platform leader to oversee cloud hosted SaaS productivity platforms, Identity and Access Management, and physical/VMware infrastructure. You will provide technical guidance and leadership to ensure stability, reliability, and optimized performance of mission critical services.
Responsibilities include establishing priorities, allocating resources, implementing ITSM best practices, developing KPIs and service metrics, and managing
Qualifications
- Knowledge of ITSM principles and service delivery best practices.
- Experience with physical servers, SAN, VMware, Azure, and certificate services.
- Experience with cloud productivity and identity platforms (M365, Zoom, Azure, AD/EntraID, SSO).
- Experience with backup/recovery systems.
- Strong troubleshooting and problem-solving skills.
- Excellent oral, written, and interpersonal communication and presentation skills.
Responsibilities
- Provide leadership and performance management for cloud platform engineering and operations.
- Set work priorities and allocate resources across operational and strategic initiatives.
- Ensure adherence to ITSM best practices and introduce new value-added services.
- Provide technical direction for on‑premises and cloud productivity services.
- Develop KPIs, SLAs, and service metrics aligned with institutional goals.
- Oversee vendor relationships and contract deliverables for platform services.
Skills
Education
Tools
Job description
9700 Wade Boulevard, Frisco, Texas, 75035
We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.
Ensure quality and responsive services through management and delivery of ongoing preventative maintenance, assessment, and proactive monitoring of the Collin College cloud hosted SaaS productivity platforms, Identity Access Management systems, and physical server and storage infrastructure. Will provide technical guidance and support with the direction and leadership of the Technical Services leadership. Responsible for a mission critical service requiring stability, reliability, and performance optimization.
- Provide leadership, oversight, coaching, mentoring, and performance management for cloud hosted platform engineering and operations, and staff in the support of Microsoft 365, Zoom, Identity and Access Management, and physical and VMWare virtual server platforms.
- Establish work priorities and allocate departmental resources to balance operational support and strategic initiatives.
- Ensure adherence to best practices and proven methodologies to promote continuous information operations and the integration of new value-added technical services and technology.
- Provide subject matter expertise and technical direction for on-premises and cloud hosted productivity services.
- Develop departmental goals, objectives, key performance indicators (KPIs), and service metrics aligned with institutional priorities.
- Develop and maintain automation or systems and services that contribute to the efficiency of platform services.
- Work with general contractors and project managers to ensure system(s) implementation, enhancement, and maintenance tasks proceed according to construction project timelines.
- Maintain documentation on all systems to record new equipment installed, new sites, and changes to server configuration.
- Develop and maintain standard operating procedures.
- Design, implement, and maintain physical and virtual IT systems by assessing the business needs of organization. Ensure the confidentiality, integrity and availability of platform services.
- Oversee vendor relationships regarding maintenance, contract deliverables, support and operations of all platform services.
- Perform other duties as assigned.
- Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values.
- Strong knowledge of IT Service Management (ITSM) principles, change management, incident management, problem management, and service delivery best practices.
- Knowledge and experience with physical server, storage platforms (SAN, VMware, Azure) and certificate services.
- Knowledge and experience with cloud hosted productivity and identity management platforms (M365, Zoom, Azure, AD/EntraID, SSO)
- Knowledge and experience with backup/recovery system functions
- Expert troubleshooting skills with integrated systems.
- Excellent oral, written, and interpersonal communication and presentation skills.
- State & Federal Regulatory Knowledge: Familiarity with higher ed data mandates including FERPA, HIPAA, CJIS, and Texas State DIR security frameworks.
- Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
- Ability to establish and monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational metrics.
Medium Work - Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching, and reaching, plus climbing and balancing. Incumbents may be subjected to moving mechanical parts, odors, dust, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting and intense noises. Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
Occasional physical effort required.
Bachelor’s degree in a related field from an accredited institution and seven (7) years of related experience, including three (3) years of leadership experience.
Three (3) years of progressive experience supervising large, enterprise infrastructure platforms in both the physical, virtual, and cloud hosted SaaS environments.
Equivalency Language
Associate degree an additional (2) years of directly related experience may be substituted for the required education and experience.
Possess one of more of the following certifications:
ITIL Foundation
**This position is Security Sensitive, therefore, candidates will be subject to a criminal background check and a continuous DPS agency review.**Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.
The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.
***This is a Security Sensitive position. Therefore, candidates will be subject to a criminal background check.***Full time
$104,392.00
$127,307.00
09/16/2026
Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.
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