Director - Platform Services

Collin College; San Francisco (CA); On-site; USD 104,000 - 127,000; Full time

Job summary

Collin College is seeking an experienced infrastructure leader to oversee the management and delivery of cloud-hosted SaaS productivity platforms, Identity and Access Management systems, and physical server/storage infrastructure.

You will provide technical guidance, lead a team, and ensure stability, reliability, and performance, with responsibility for KPIs, SLAs, and ongoing system automation.

Qualifications

• Bachelor’s degree in a related field and seven years of related experience, including three years of leadership.
• Experience supervising large enterprise infrastructure across physical, virtual, and cloud hosted SaaS environments.
• Knowledge of ITSM, change, incident, problem management, and SLAs.
• Experience with cloud hosted productivity and identity management platforms (M365, Zoom, Azure, AD/EntraID, SSO).

Responsibilities

• Provide leadership and mentorship for cloud platform engineering and operations.
• Set work priorities and allocate resources to balance operational support and strategic initiatives.
• Develop and monitor KPIs, SLAs, and service metrics.
• Oversee vendor relationships and contract deliverables.
• Maintain system documentation and standard operating procedures.
• Design and implement IT systems to meet business needs.
• Ensure confidentiality, integrity, and availability of platform services.
• Coordinate with contractors and project managers for system implementations.

Skills

Leadership

ITSM

KPIs & SLAs

Vendor management

Documentation

Communication

Change management

Incident management

Problem management

Automation

Education

Bachelor’s degree in a related field

Tools

VMware

Microsoft 365

Zoom

Azure

AD/EntraID

SSO

Job description

Primary Location: 9700 Wade Boulevard, Frisco, Texas, 75035

Job Summary

Ensure quality and responsive services through management and delivery of ongoing preventative maintenance, assessment, and proactive monitoring of the Collin College cloud hosted SaaS productivity platforms, Identity Access Management systems, and physical server and storage infrastructure. Will provide technical guidance and support with the direction and leadership of the Technical Services leadership. Responsible for a mission critical service requiring stability, reliability, and performance optimization.

Required Qualifications

• Provide leadership, oversight, coaching, mentoring, and performance management for cloud hosted platform engineering and operations, and staff in the support of Microsoft 365, Zoom, Identity and Access Management, and physical and VMWare virtual server platforms.
• Establish work priorities and allocate departmental resources to balance operational support and strategic initiatives.
• Ensure adherence to best practices and proven methodologies to promote continuous information operations and the integration of new value-added technical services and technology.
• Provide subject matter expertise and technical direction for on-premises and cloud hosted productivity services.
• Develop departmental goals, objectives, key performance indicators (KPIs), and service metrics aligned with institutional priorities.
• Develop and maintain automation or systems and services that contribute to the efficiency of platform services.
• Work with general contractors and project managers to ensure system(s) implementation, enhancement, and maintenance tasks proceed according to construction project timelines.
• Maintain documentation on all systems to record new equipment installed, new sites, and changes to server configuration.
• Develop and maintain standard operating procedures.
• Design, implement, and maintain physical and virtual IT systems by assessing the business needs of organization.
• Ensure the confidentiality, integrity and availability of platform services.
• Oversee vendor relationships regarding maintenance, contract deliverables, support and operations of all platform services.

Supplemental Functions

Perform other duties as assigned. Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values.

Knowledge, Skills, and Abilities

• Strong knowledge of IT Service Management (ITSM) principles, change management, incident management, problem management, and service delivery best practices.
• Knowledge and experience with physical server, storage platforms (SAN, VMware, Azure) and certificate services.
• Knowledge and experience with cloud hosted productivity and identity management platforms (M365, Zoom, Azure, AD/EntraID, SSO)
• Knowledge and experience with backup/recovery system functions
• Expert troubleshooting skills with integrated systems.
• Excellent oral, written, and interpersonal communication and presentation skills.
• Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
• Ability to establish and monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational metrics.

State & Federal Regulatory Knowledge

Familiarity with higher ed data mandates including FERPA, HIPAA, CJIS, and Texas State DIR security frameworks.

Physical Demands, Working Conditions and Physical Effort

Medium Work - Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching, and reaching, plus climbing and balancing. Incumbents may be subjected to moving mechanical parts, odors, dust, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting and intense noises. Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Occasional physical effort required.

Requirements

Bachelor’s degree in a related field from an accredited institution and seven (7) years of related experience, including three (3) years of leadership experience.

Three (3) years of progressive experience supervising large, enterprise infrastructure platforms in both the physical, virtual, and cloud hosted SaaS environments.

Equivalency Language Associate degree an additional (2) years of directly related experience may be substituted for the required education and experience.

Preferred

• Possess one of more of the following certifications: ITIL Foundation CompTIA Certification (A+, Network+ , etc.)
• **This position is Security Sensitive, therefore, candidates will be subject to a criminal background check and a continuous DPS agency review.**

Job Description

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions. Required & Preferred Qualifications (if applicable): The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

Compensation Type

Salary

Employment Type

Full time

Hiring Minimum

Hiring Minimum $104,392.00

Hiring Maximum

Hiring Maximum $127,307.00

Compensation

Compensation is determined based on experience.

Application submission deadline

Application submission deadline is 12am of the date listed. 09/16/2026

Equal Opportunity

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.

Accolades

Independent surveys of Collin College’s employees show it is an amazing place to work. Collin College has been named one of the “Great Colleges to Work For” by the Great Colleges Program. Collin College has also been recognized as one of the DFW Metroplex’s “Best and Brightest Companies to Work For.”

Culture

Should you choose to start your journey with us, you will find yourself immersed in a culture of innovation and growth. Initiatives tied to the college’s master and strategic plans challenge our employees to grow professionally while still feeling supported with training and collaboration.

Benefits

We invite you to explore our competitive benefits today. Grow your career at Collin College today! Collin College is an equal opportunity/affirmative action employer.