Platform Partnerships & Success Manager – Hybrid NYC

LiveRamp; New York (NY); Hybrid; USD 95,000 - 112,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work options

Parental leave

401K matching up to 6%

Comprehensive benefits package

Job summary

LiveRamp is seeking a Customer Success/Partner Manager in New York to own post-sale relationships with strategic tech platform partners. You will drive product adoption, renewals, and revenue retention while coordinating across Product, Solutions, Support, Legal, and Commercial teams.

You will design joint success plans, analyze account health, and guide executives with clear recommendations. A strong, data-driven communicator thrives in a fast-paced, hybrid environment.

Qualifications

• 2+ years of client-facing experience in SaaS, adtech, martech, or data/analytics.
• Proven track record managing complex, strategic accounts with measurable impact on retention and expansion.
• Strong understanding of digital advertising or marketing technology ecosystems (DSPs, CDPs, clean rooms, cloud data warehouses).
• Experience working with technical stakeholders, APIs, integrations, and data flows at a high level.
• Demonstrated ability to build trusted relationships with senior stakeholders and lead cross-functional initiatives.
• Excellent communication skills, able to tailor narratives and presentations to different audiences.
• Highly organized, capable of managing multiple projects and timelines in a fast-paced environment.
• Data-driven mindset with dashboards and usage metrics to inform decisions.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Serve as the primary post-sale relationship owner for a portfolio of high-value technology platform partners, driving product adoption, renewals, and net revenue retention.
• Develop and execute joint success plans with each partner, aligning LiveRamp capabilities to their objectives over 6, 12, and 18 months.
• Lead strategic business reviews and executive check-ins, translating platform performance into clear recommendations and roadmaps.
• Orchestrate cross-functional resources to remove blockers, accelerate integrations, and ensure timely delivery of commitments.
• Proactively analyze account health to identify risk, expansion, and innovation opportunities across LiveRamp’s solutions.
• Advise partners on best practices for data collaboration, addressability, and privacy-safe activation.
• Manage forecasted renewal and growth motions, including upsell/cross-sell in partnership with Sales.
• Represent partner needs to influence product roadmaps, features, and enablement content.
• Document key activities and outcomes in internal systems for visibility of engagement status and next steps.
• Contribute to improvement of Customer Success playbooks and processes for technology partnerships.

Skills

Client-facing experience

Strategic account management

Digital advertising ecosystems

Technical stakeholder collaboration

Executive communication

Project management

Data-driven decision making

Education

Bachelor's degree or equivalent

Job description

LiveRamp is seeking a Customer Success/Partner Manager in New York to own post-sale relationships with strategic tech platform partners. You will drive product adoption, renewals, and revenue retention while coordinating across Product, Solutions, Support, Legal, and Commercial teams.

You will design joint success plans, analyze account health, and guide executives with clear recommendations. A strong, data-driven communicator thrives in a fast-paced, hybrid environment.