Platform Operations Lead, Service Desk & Workflows

Realogy; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

AD&D

401(k) with company match

Paid Time Off ( holidays, vacation, s

Paid family & paternity leave

Life Insurance

Business Travel Accident Insurance

LinkedIn Learning access

Employee Referral Program

Adoption Assistance Program

Employee Assistance Program

Health and Wellness Program and Incent

Employee Discounts

Employee Resource Groups

Job summary

Realogy is seeking a Transaction Systems & Operations Specialist to bridge business operations and the platforms that support transaction execution. You will administer transaction platforms, govern configurations, and partner with escrow/title teams to optimize workflows.

The role emphasizes solving operational problems with a systems mindset, ensuring changes align with business needs and drive adoption across teams.

Qualifications

• The ideal candidate has a systems-oriented mindset and is energized by helping employees succeed.

Responsibilities

• Serve as the primary administrator and subject matter expert for the Qualia platform and related operational systems.
• Manage user roles, permissions, security groups, and access controls while ensuring governance and compliance.
• Act as the gatekeeper for platform configuration changes, access exceptions, and role-based permissions.
• Maintain underwriter credentials, logins, and platform-level administrative settings.
• Ensure system integrity, security, and consistency across regions and business units.

Job description

Realogy is seeking a Transaction Systems & Operations Specialist to bridge business operations and the platforms that support transaction execution. You will administer transaction platforms, govern configurations, and partner with escrow/title teams to optimize workflows.

The role emphasizes solving operational problems with a systems mindset, ensuring changes align with business needs and drive adoption across teams.