Platform Implementations Lead — Global Scale & Delivery

Rippling; New York (NY); On-site; USD 200,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Equity

Job summary

Rippling is seeking a Sr. Manager, Platform Implementations to lead a 20+ person team and 3 managers, driving end-to-end Platform onboarding, including custom reports, workflows, apps and dashboards for Rippling’s client base.

The ideal candidate has a technical background, a track record of building scalable processes, and the ability to scale teams while maintaining high customer impact. This role collaborates with Sales, Product, Engineering and Customer Success.

Qualifications

• 10+ years leading an Implementation or Customer Success team in SaaS/startup environments.
• 2+ years leading and developing people managers.
• Deep understanding of B2B/B2C platforms and scalable operations.
• Proven track record of hiring and scaling distributed teams.
• Experience maintaining SLAs and key metrics under heavy volume.
• Data-driven approach to performance and process optimization.
• Hands-on leader comfortable with ambiguity and cross-functional collaboration.

Responsibilities

• Own strategy and execution of Platform implementations from kickoff to go-live.
• Mitigate risks and act as escalation point for complex client implementations.
• Partner with Product, Sales, Engineering and Customer Success to improve delivery and outcomes.
• Ensure seamless transition from sales to implementation to account management and support.
• Develop, monitor and manage key performance metrics.
• Hire, mentor and grow high-performing teams delivering scalable implementations.
• Create and optimize playbooks, tooling and frameworks for consistency and efficiency.
• Drive best practices in project management and client communication.
• Foster a customer-delight culture and maximize product adoption.

Skills

Leadership

People management

Data-driven

Communication

Operational excellence

Job description

Rippling is seeking a Sr. Manager, Platform Implementations to lead a 20+ person team and 3 managers, driving end-to-end Platform onboarding, including custom reports, workflows, apps and dashboards for Rippling’s client base.

The ideal candidate has a technical background, a track record of building scalable processes, and the ability to scale teams while maintaining high customer impact. This role collaborates with Sales, Product, Engineering and Customer Success.