Implementation Specialist, Platform

Rippling; United States; Hybrid; USD 55,000 - 90,000; Full time

Job summary

Rippling in San Francisco is seeking a technically inclined member of our Professional Services team to help customers unlock the platform’s value.

You will discover business needs, design workflows, reports, permissions, and approvals, and train users while driving adoption across teams.

The role requires 2+ years in SaaS services, strong SQL and Excel skills, a customer-first mindset, and a curiosity for product and technology.

Qualifications

• 2+ years of SaaS experience in professional services, implementation, or customer success.
• Ability to build relationships with customers.
• Curiosity for product and technology.
• Experience writing SQL queries and using Excel.

Responsibilities

• Ensure customers are set up for success with our core platform.
• Discover business needs and priorities, and design workflows and reports.
• Train customers on the platform and drive KPI adoption.

Skills

SaaS experience

Relationship building

Time management

Product curiosity

SQL queries

Tools

SQL

Job description

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About the role

Rippling’s Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom workflows, advanced reports/analytics, permission profiles, and approvals.Professional Services engagements are consultative and customized based on the customers’ unique needs/pain points.

The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically, is technical. A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed.

What you will do

• Ensure our customers are set up for success with our core platform:
• Discover our customers' business needs and priorities
• Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
• Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
• Train customers on the core platform
• Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
• Work cross-functionally with CX, product, and marketing to maximize product adoption.
• Design and document new use cases for our platform.
• Train our internal and external teams through webinars
• Contribute to our knowledge base and serve as a subject matter expert on the Platform
• Actively contribute to the development of new Platform features
• Coordinate with product and engineering teams to support new use cases.
• Assist with user testing and beta programs for new features.

What you will need

• 2+ years of SaaS experience in professional services, implementation, or customer success
• An ability to build relationships with customers
• An ability to manage a book of business and control the customer’s implementation experience
• A curiosity for product/technology
• Strong preference
• Experience writing your own SQL queries
• Prior experience working at an HR/IT SaaS company
• Ruthless prioritization and time management
• Strong attention to detail and ability to solve complex, interdependent problems
• Boundless energy to help other teams and your customers…all with a “can-do” attitude!
• Flexible to scaling and changing organizations and responsibilities
• Experience working with product and engineering teams to build and launch new products or features

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here .

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:

58,320 - 89,775 USD per year (US Tier 2)

55,080 - 84,787 USD per year (US Tier 3)