Healthcare Client Success & Implementation Leader

Ascendco Health; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ascendco Health is seeking a Client Success Manager to collaborate with surgical leadership and performance teams, identify high-value opportunities, and drive impactful change management for facility programs.

The role centers on educating clients via business intelligence to guide projects and ensure successful implementations of improvement initiatives, with the ability to travel and work on client sites as needed.

Qualifications

• Bachelor’s degree in Business, Healthcare, Economics, Science or related field.
• Minimum 3 years of experience in Healthcare; specialization in implementation, education and/or training preferred.
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
• Highly organized with multitasking skills and ability to work in ambiguous situations.
• Ability to travel up to 40% and work on client sites.
• Remote work allowed; travel up to 40%.

Responsibilities

• Drive quality improvements across projects and processes.
• Customer relationship management.
• Communicate and support advanced analytics.
• Oversee and support data collection plans.
• Supports software training and implementation.
• Helps design training curriculums and project management templates.
• Act as a liaison between internal analytics and data teams and the client.
• Interpret, analyze, and communicate data and informatics.

Skills

Business analysis

Functional experience

Travel willingness

Team player

Proactive and productive

Education

Bachelor’s degree in Business, Healthcare, Economics, Science or related field

Job description

Ascendco Health is seeking a Client Success Manager to collaborate with surgical leadership and performance teams, identify high-value opportunities, and drive impactful change management for facility programs.

The role centers on educating clients via business intelligence to guide projects and ensure successful implementations of improvement initiatives, with the ability to travel and work on client sites as needed.