Platform Growth & Adoption Lead

ingrammicro; Buffalo (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Ingram Micro is seeking a Platform Success Manager to ensure digital platform capabilities deliver measurable business value across the organization. You will bridge regional and country leaders with Global Platform teams to drive adoption, transformation, and execution excellence for the platform initiatives.

The role focuses on onboarding, standardization, change management, and enabling platforms to support strategic business objectives and measurable outcomes.

Qualifications

• Specialist in technical or business skills with customer focus.
• Four year college degree or equivalent experience.
• 5+ years functional experience including 3+ years in role.
• Ability to contribute to processes and systems.

Responsibilities

• Drive platform adoption and utilization of Xvantage, CRM, IDA, Zendesk and other capabilities.
• Develop adoption, utilization and value-realization plans for new platform capabilities.
• Onboard countries to standardized processes and promote platform maturity.
• Coach leaders and teams on leveraging platform capabilities for outcomes.
• Establish adoption metrics and report actionable insights to stakeholders.
• Align platform initiatives with strategic business objectives and enable organizational change.

Skills

Platform adoption

Business transformation

Performance management

Stakeholder engagement

Change management

Education

Bachelor's degree

Tools

Xvantage

CRM

Zendesk

IDA

Job description

Ingram Micro is seeking a Platform Success Manager to ensure digital platform capabilities deliver measurable business value across the organization. You will bridge regional and country leaders with Global Platform teams to drive adoption, transformation, and execution excellence for the platform initiatives.

The role focuses on onboarding, standardization, change management, and enabling platforms to support strategic business objectives and measurable outcomes.