Platform Success Manager

ingrammicro; Buffalo (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Ingram Micro is seeking a Platform Success Manager to ensure digital platform capabilities deliver measurable business value across the organization. You will bridge regional and country leaders with Global Platform teams to drive adoption, transformation, and execution excellence for the platform initiatives.

The role focuses on onboarding, standardization, change management, and enabling platforms to support strategic business objectives and measurable outcomes.

Qualifications

• Specialist in technical or business skills with customer focus.
• Four year college degree or equivalent experience.
• 5+ years functional experience including 3+ years in role.
• Ability to contribute to processes and systems.

Responsibilities

• Drive platform adoption and utilization of Xvantage, CRM, IDA, Zendesk and other capabilities.
• Develop adoption, utilization and value-realization plans for new platform capabilities.
• Onboard countries to standardized processes and promote platform maturity.
• Coach leaders and teams on leveraging platform capabilities for outcomes.
• Establish adoption metrics and report actionable insights to stakeholders.
• Align platform initiatives with strategic business objectives and enable organizational change.

Skills

Platform adoption

Business transformation

Performance management

Stakeholder engagement

Change management

Education

Bachelor's degree

Tools

Xvantage

CRM

Zendesk

IDA

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

The Platform Success Manager (PSM) is responsible for ensuring that digital platform capabilities generate measurable business value. Acting as the bridge between business leaders, regional sales leader, Country teams, and Global Platform Business, the PSM drives platform adoption, utilization, business transformation, and execution excellence for the assigned global platform initiative. The role translates platform capabilities into material business outcomes and supports the organization's journey toward becoming a Platform Company.

Your role:

Platform Adoption & Utilization

Drive adoption and effective utilization of Xvantage, CRM, IDA, Zendesk, and other platform capabilities across the organization.

Develop and execute adoption, utilization, and value-realization plans for new platform capabilities and strategic initiatives.

Onboard C9+ countries to Xvantage standardized processes

Promote best practices and accelerate platform maturity across business functions.

Business Transformation

Support the transformation of the organization into a Platform Company by embedding platform-centric ways of working.

Drive process standardization, harmonization, and continuous improvement initiatives.

Partner with business leaders to align platform initiatives with strategic business objectives.

Enable organizational change and foster a culture of digital adoption and continuous improvement.

Drive the standardization and implementation of Platform Operating Model (POM) organizational structures to align roles, responsibilities, and operating practices with platform-enabled business execution.

Business Enablement & Coaching

Act as a trusted advisor to regional and country leaders (ex. sales teams, vendor managers, operational teams)

Coach associates and management on how to leverage platform capabilities to achieve business outcomes.

Communicate the platform value proposition and ensure alignment with business priorities.

Support the development and execution of enablement, communication, and change management strategies.

Performance & KPI Management

Establish and monitor platform adoption, utilization, and business impact metrics.

Identify opportunities for productivity improvements, revenue growth, and operational efficiency.

Provide transparent reporting and actionable insights to local and global stakeholders.

Ensure platform initiatives contribute to strategic business objectives and measurable outcomes.

Global Platform Business Partnership

Serve as the primary connection between regional, country leadership and Global Platform Business teams.

Track progress on Tiers progression and Unified Objectives and translate global platform strategy into local execution plans.

Provide feedback on country-specific requirements and opportunities to influence the platform roadmap.

Support deployment, rollout, and optimization of platform capabilities within the assigned region.

What you bring to the role:

Success in this role is measured through:

Platform adoption, active utilization and growth rates.

Improvement in sales productivity and operational efficiency.

Business stakeholder satisfaction and engagement.

Country Financial Xvantage results

Achievement of strategic transformation objectives (Unified Objectives).

Process standardization and organizational readiness for platform-enabled growth.

Required Skills & Competencies

Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.

Four year college degree (or additional relevant experience in a related field).

5+ years functional experience including a minimum of 3 years position specific experience.

Ability to make significant contribution to processes and systems.

Business & Technical Competencies

Business & Technical Competencies

Business & Platform Acumen - Understand business objectives and translate platform capabilities into practical, value-driven solutions.

Data-Driven Decision Making - Use platform, operational, and business data to identify opportunities, prioritize actions, and improve performance.

KPI & Performance Management - Monitor adoption, utilization, and business KPIs to ensure measurable outcomes.

Digital Platform Expertise - Strong understandi