Platform Engineer II: Observability & Automation

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 101,000 - 152,000; Full time

Job summary

Ahold Delhaize USA is seeking a Platform Engineer II to implement and operate shared observability capabilities across applications and infrastructure. The role focuses on synthetic monitoring, instrumentation, dashboards, and automation to improve visibility and reduce manual effort.

Flexible/hybrid schedule includes 3 in-person days at core locations (Salisbury, NC; Chicago, IL; Quincy, MA) and 2 remote days. Applicants must be authorized to work in the United States full-time.

Qualifications

• 3+ years of experience engineering, maintaining and administrating the Reveille synthetic monitoring system (software, database and collector infrastructure).
• 3+ years of experience instrumenting SNMP-based monitoring (MIB management, trap handling, device polling, event enrichment and management).
• 3+ years of experience in platform engineering, infrastructure engineering, operations, DevOps, or a related technical role.
• Experience integrating various event sources and data with monitoring and event management systems.
• Working knowledge of observability concepts, including metrics, logs, traces, dashboards, and alerting.
• Experience configuring or supporting monitoring and observability tools for applications or infrastructure.
• Experience with scripting or automation using Python, PowerShell, Bash, or a similar language.
• Working knowledge of cloud infrastructure, CI/CD practices, APIs, and version control.
• Strong troubleshooting, communication, documentation, and collaboration skills.

Responsibilities

• Design, deploy, and maintain synthetic monitors across corporate endpoints to simulate end-user journeys, API flows, and critical transaction paths.
• Configure enterprise synthetic monitoring tools (e.g., Reveille and Datadog Synthetics) to proactively capture and alert availability, latency and performance degradation.
• Administrate, maintain and upgrade our on-prem Reveille synthetic monitoring tool and its infrastructure.
• Instrument and SNMP-based monitoring (MIB management, trap handling, device polling) to effectively monitor and alert network component availability, latency and performance degradation.
• Design and tune event alerting, deduplication, and escalation workflows to reduce alert fatigue and integrate with our event management system (e.g., ServiceNow).
• Collaborate with ServiceNow engineers to design, document and implement event mapping strategies to effectively bind event-related CI identifiers to ServiceNow incident correlation and assignment algorithms.
• Implement and maintain observability platform features, integrations, and standard configurations to provide consistent visibility across applications and infrastructure.
• Onboard applications, services, and infrastructure to observability tools by configuring agents, integrations, and telemetry collection in partnership with service owners.
• Develop and maintain dashboards, monitors, and alerts using established standards to help teams identify service health and performance issues.
• Automate routine platform tasks, configuration changes, and validation using scripts, APIs, and reusable templates to reduce manual effort and improve consistency.
• Support the collection and correlation of metrics, logs, and traces by helping teams apply instrumentation, tagging, and logging standards.
• Monitor the health of observability platform components, troubleshoot data collection and integration issues, and elevate complex problems with clear diagnostic information.
• Assist with platform upgrades, agent deployments, migrations, and configuration changes, including testing and validation to minimize operational impact.
• Partner with application, infrastructure, SRE, and operations teams to understand observability needs, provide technical guidance, and support platform adoption.
• Maintain documentation, runbooks, inventories, and change records, and recommend improvements that reduce alert noise, operational effort, and unnecessary telemetry consumption.
• Support critical escalations and urgent IT incidents as needed by providing observability data, technical assistance, and platform troubleshooting.

Job description

Ahold Delhaize USA is seeking a Platform Engineer II to implement and operate shared observability capabilities across applications and infrastructure. The role focuses on synthetic monitoring, instrumentation, dashboards, and automation to improve visibility and reduce manual effort.

Flexible/hybrid schedule includes 3 in-person days at core locations (Salisbury, NC; Chicago, IL; Quincy, MA) and 2 remote days. Applicants must be authorized to work in the United States full-time.