Platform Engineer II

ADUSA Corporate Support; Chicago (IL); Híbrido; USD 101.000 - 152.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work schedule

Core office locations: Chicago IL &amp

Descripción de la vacante

ADUSA Corporate Support, a division of Ahold Delhaize USA, seeks a Platform Engineer II to drive observability across applications and infrastructure. You will implement synthetic monitoring, SNMP integration, and alerting, partnering with SRE, infra, and apps teams to improve visibility and reliability.

The role supports a flexible hybrid schedule with 3 in-person days at core locations including Chicago, IL, plus 2 remote days.

Formación

• Bachelor's degree or equivalent practical work experience.
• 3+ years engineering Reveille monitoring system and related infra.
• 3+ years instrumenting SNMP-based monitoring (MIB, traps, polling).
• 3+ years in platform/infrastructure engineering, DevOps or related role.
• Experience integrating events with monitoring and incident systems.
• Knowledge of observability concepts (metrics, logs, traces, dashboards).
• Scripting or automation in Python, PowerShell, Bash or similar.
• Cloud infrastructure and CI/CD practices, APIs, version control.
• Strong troubleshooting, communication, and collaboration skills.

Responsabilidades

• Design, deploy, and maintain synthetic monitors across endpoints.
• Configure Reveille and Datadog Synthetics to alert on performance.
• Maintain on-prem Reveille and its infrastructure.
• Instrument SNMP monitoring for devices and networks.
• Design alerting, deduplication, and escalation workflows.
• Partner with ServiceNow for event mapping and incident correlation.
• Maintain observability platform features, integrations, configurations.
• Onboard apps, services, and infra to observability tools.
• Develop dashboards, monitors, and alerts using established standards.
• Automate platform tasks using scripts and reusable templates.
• Support instrumentation and telemetry collection, tagging, logging standards.
• Troubleshoot data collection, platform issues, and provide diagnostics.
• Assist with upgrades, agent deployments, migrations, and config changes.
• Collaborate with teams to understand observability needs and adoption.
• Maintain docs, runbooks, inventories, change records; reduce alert noise.

Conocimientos

Observability concepts

Python scripting

PowerShell scripting

Bash scripting

Cloud infrastructure

CI/CD practices

APIs

Troubleshooting

Communication

Educación

Bachelor's degree in computer science or related field

Herramientas

Reveille

Datadog

ServiceNow

SNMP monitoring

CI/CD tools (Azure DevOps)

Descripción del empleo

Category/Area of Expertise: IT & Technology

Address: USA-IL-Chicago-300 South Riverside Plaza

Store Code: PLACE HOLDER (5157947)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Platform Engineer II supports the implementation and operation of shared observability capabilities that help engineering teams understand the health and performance of their applications and infrastructure. This role builds and maintains integrations, automation, dashboards, and monitoring standards for metrics, logs, and traces. The engineer partners with application, infrastructure, and SRE teams to improve visibility, reduce manual effort, and support faster identification and resolution of issues. This role requires extensive expertise in synthetic monitoring tools (e.g. Reveille and Datadog) and specializes in engineering proactive synthetic testing and observability. Additionally, the role involves integrating SNMP trap data into actionable metric telemetry, and contributes to the overall reliability, scalability, and adoption of the observability platform.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities

• Design, deploy, and maintain synthetic monitors across corporate endpoints to simulate end-user journeys, API flows, and critical transaction paths.
• Configure enterprise synthetic monitoring tools (e.g. Reveille and Datadog Synthetics) to proactively capture and alert availability, latency and performance degradation.
• Administrate, maintain and upgrade our on-prem Reveille synthetic monitoring tool and its infrastructure.
• Instrument and SNMP-based monitoring (MIB management, trap handling, device polling) to effectively monitor and alert network component availability, latency and performance degradation.
• Design and tune event alerting, deduplication, and escalation workflows to reduce alert fatigue and integrate with our event management system (e.g. ServiceNow).
• Collaborate with ServiceNow engineers to design, document and implement event mapping strategies to effectively bind event-related CI identifiers to ServiceNow incident correlation and assignment algorithms.
• Implement and maintain observability platform features, integrations, and standard configurations to provide consistent visibility across applications and infrastructure.
• Onboard applications, services, and infrastructure to observability tools by configuring agents, integrations, and telemetry collection in partnership with service owners.
• Develop and maintain dashboards, monitors, and alerts using established standards to help teams identify service health and performance issues.
• Automate routine platform tasks, configuration changes, and validation using scripts, APIs, and reusable templates to reduce manual effort and improve consistency.
• Support the collection and correlation of metrics, logs, and traces by helping teams apply instrumentation, tagging, and logging standards.
• Monitor the health of observability platform components, troubleshoot data collection and integration issues, and troubleshoot complex problems with clear diagnostic information.
• Assist with platform upgrades, agent deployments, migrations, and configuration changes, including testing and validation to minimize operational impact.
• Partner with application, infrastructure, SRE, and operations teams to understand observability needs, provide technical guidance, and support platform adoption.
• Maintain documentation, runbooks, inventories, and change records, and recommend improvements that reduce alert noise, operational effort, and unnecessary telemetry consumption.
• Support critical escalations and urgent IT incidents as needed by providing observability data, technical assistance, and platform troubleshooting.

Required Qualifications

• Bachelor's degree in computer science, information technology, engineering, or equivalent practical work experience.
• 3+ years of experience engineering, maintaining and administrating the Reveille synthetic monitoring system (software, database and collector infrastructure).
• 3+ years of experience instrumenting SNMP-based monitoring (MIB management, trap handling, device polling, event enrichment and management).
• 3+ years of experience in platform engineering, infrastructure engineering, operations, DevOps, or a related technical role.
• Experience integrating various event sources and data with monitoring and event management systems.
• Working knowledge of observability concepts, including metrics, logs, traces, dashboards, and alerting.
• Experience configuring or supporting monitoring and observability tools for applications or infrastructure.
• Experience with scripting or automation using Python, PowerShell, Bash, or a similar language.
• Working knowledge of cloud infrastructure, CI/CD practices, APIs, and version control.
• Strong troubleshooting, communication, documentation, and collaboration skills.

Preferred Qualification

• 5+ years of experience in engineering and administration of the Reveille synthetic monitoring system (software, database and collector infrastructure).
• 5+ years of experience in engineering SNMP-based monitoring (MIB management, trap handling, device polling, event enrichment and management).
• 5+ years of experience in platform engineering, infrastructure engineering, operations, DevOps, or a related technical role.
• 3+ years of experience scripting or automation using Python, PowerShell, Bash, or a similar language.
• 3+ years of experience in integrating events from Control-M, Reveille, and Datadog into ServiceNow.
• 2+ years of experience with Datadog capabilities such as Infrastructure Monitoring, APM, Logs, RUM, dashboards, synthetics, and monitors.
• Familiarity with management and notification tools.
• Familiarity with service-level indicators, service-level objectives, and alert tuning.
• Familiarity with Azure DevOps or similar CI/CD platforms.
• Relevant methodology or observability certifications.

Salary: $101,360 - $152,040

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

#LI-CW1

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.