Observability Platform Engineer II (Hybrid/Remote)

Ahold Delhaize USA

Quincy (MA)

Hybrid

USD 101,000 - 152,000

Full time

7 days ago

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Benefits offered by this job

Hybrid work schedule

In-person core locations

Job summary

Ahold Delhaize USA is seeking a Platform Engineer II to design, deploy, and maintain synthetic monitoring across its observability stack. You will manage Reveille, Datadog, and SNMP-based monitoring, while collaborating with ServiceNow to map events and reduce alert fatigue.

This role supports application and infrastructure health, integrates telemetry, and guides platform adoption with automation and dashboards.

Qualifications

Bachelor's degree in computer science, information technology, engineering, or equivalent practical work experience.
3+ years engineering, maintaining and administrating the Reveille synthetic monitoring system (software, database and collector infrastructure).
3+ years instrumenting SNMP-based monitoring (MIB management, trap handling, device polling, event enrichment and management).
3+ years in platform engineering, infrastructure engineering, operations, DevOps, or a related technical role.
Experience integrating various event sources and data with monitoring and event management systems.
Working knowledge of observability concepts, including metrics, logs, traces, dashboards, and alerting.
Experience configuring or supporting monitoring and observability tools for applications or infrastructure.
Experience with scripting or automation using Python, PowerShell, Bash, or a similar language.
Working knowledge of cloud infrastructure, CI/CD practices, APIs, and version control.
Strong troubleshooting, communication, documentation, and collaboration skills.

Responsibilities

Design, deploy, and maintain synthetic monitors across corporate endpoints to simulate end-user journeys, API flows, and critical transaction paths.
Configure enterprise synthetic monitoring tools (e.g., Reveille and Datadog Synthetics) to proactively capture and alert availability, latency and performance degradation.
Administrate, maintain and upgrade our on-prem Reveille synthetic monitoring tool and its infrastructure.
Instrument and SNMP-based monitoring (MIB management, trap handling, device polling) to monitor component availability, latency and performance degradation.
Design and tune event alerting, deduplication, and escalation workflows to reduce alert fatigue and integrate with ServiceNow.
Collaborate with ServiceNow engineers to design event mapping strategies to bind event-related CI IDs to ServiceNow incidents.
Implement and maintain observability platform features, integrations, and standard configurations for consistent visibility.
Onboard applications, services, and infrastructure to observability tools with agents, integrations, and telemetry collection.
Develop and maintain dashboards, monitors, and alerts using established standards to show service health.
Automate routine platform tasks, configuration changes, and validation using scripts, APIs, and reusable templates.
Support collection and correlation of metrics, logs, and traces by helping teams apply instrumentation and logging standards.
Monitor observability platform health, troubleshoot data collection and integration issues, and escalate complex problems with diagnostics.
Assist with platform upgrades, agent deployments, migrations, and configuration changes with testing and minimal impact.
Partner with teams to understand observability needs and drive platform adoption.
Maintain documentation, runbooks, inventories, and change records to reduce alert noise and telemetry waste.
Support escalations and IT incidents with observability data and platform troubleshooting.