Platform Enablement Delivery Lead (Remote)

ICF; Charlotte (NC); Remote; USD 74,000 - 126,000; Full time

Job summary

ICF is a global advisory and technology services firm hiring a Delivery Manager for the Platform Enablement & Customer Solutions pod, focused on Summit training, enablement, demonstrations, and post-provisioning support. The role collaborates with Service Designer, Product Manager, and engineers to remove adoption barriers and drive value for federal clients.

The position supports a remote work model with occasional client-site meetings in Washington, DC area, and requires U.S.

Qualifications

• U.S. Citizenship is required due to federal contract requirements.
• Residence in the U.S., authorization to work in the U.S., and all work performed in the U.S.
• Bachelor’s degree or four additional years of relevant experience in lieu of a bachelor’s degree
• Minimum 6 years of relevant experience aligned to the responsibilities of this role.
• Master’s degree may substitute for two years of relevant experience.

Responsibilities

• Manages the Platform Enablement & Customer Solutions pod and leads delivery of Summit-specific training, white-glove technical enablement, customer demonstrations, customer-facing solutions, and post-provisioning support.
• Coordinates workload, delivery commitments, technical escalations, and adoption outcomes across technical writers, enablement engineers, and the Application/BI Engineer.
• Partners with the Service Designer, Lifecycle Operations Manager, Product Manager, and functional technical teams to remove adoption barriers and help customers realize value from Summit.
• Apply Technical enablement, customer success, training delivery, workload management, white-glove support, analytics workflows, platform adoption, and cross-team escalation to support role delivery.
• Collaborate with relevant product, engineering, security, governance, quality, and customer-facing stakeholders as required by the role.
• Document work products, decisions, risks, and delivery evidence to support traceability and continuous improvement.

Skills

Communication skills

Presentation

Facilitation

Stakeholder management

Agile/Scrum

Federal contracting experience

Education

Bachelor’s degree in Information Systems, Business Administration, Computer Science, Data Analytics, Training & Instructional Design, Service Management, Customer Experience, or related field

Master’s degree may substitute for two years of experience

Tools

Salesforce

ServiceNow

Jira Service Management

Microsoft Dynamics

Power BI

Job description

ICF is a global advisory and technology services firm hiring a Delivery Manager for the Platform Enablement & Customer Solutions pod, focused on Summit training, enablement, demonstrations, and post-provisioning support. The role collaborates with Service Designer, Product Manager, and engineers to remove adoption barriers and drive value for federal clients.

The position supports a remote work model with occasional client-site meetings in Washington, DC area, and requires U.S.