Technical Delivery Manger

ICF International; Reston (VA); Remote; USD 100,000 - 150,000; Full time

Job summary

ICF International is seeking a Delivery Manager to lead the Platform Enablement & Customer Solutions pod for Summit. This role focuses on training delivery, white-glove enablement, customer demonstrations, and post-provisioning support.

You will coordinate workload and escalations across writers, engineers, and product teams, ensuring value realization for customers. The position is remote with a strong preference for DC Metro area residents; occasional on-site client meetings in Washington, DC

Qualifications

• Bachelor's degree or equivalent in a related field or four years of relevant experience.
• 6+ years of relevant experience aligned to role responsibilities.
• Experience leading enablement, customer success, onboarding, or training teams.

Responsibilities

• Manage the Platform Enablement & Customer Solutions pod and deliver Summit-specific training, enablement, demonstrations, and post-provisioning support.
• Coordinate workload, delivery commitments, escalations, and adoption outcomes across multiple roles.
• Partner with product, engineering, security, governance, and other stakeholders to remove adoption barriers.
• Document work products, decisions, risks, and delivery evidence for traceability and continuous improvement.

Skills

Technical enablement

Customer success

Onboarding & training delivery

Workload coordination

Cross-team collaboration

Cloud-based analytics platforms

Education

Bachelor's degree in Information Systems / CS / Analytics

Alternative: high school diploma + 4 years experience

Tools

Databricks

Azure Data Factory

Power BI

Azure Machine Learning

Delta Lake

Unity Catalog

Job description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Work

At ICF our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal clients. We bring expertise in cloud, cybersecurity, enterprise architecture, data modernization, and digital transformation to support mission-critical government programs.

Join a team accelerating the modernization of a large federal agency's enterprise data and analytics ecosystem. This cloud-based platform provides data storage, analytics, governance, and AI/ML capabilities that enable thousands of users to transform data into actionable insights. As demand continues to grow, the team is focused on migrating legacy workloads, streamlining onboarding and support, expanding platform capabilities, and helping organizations across the enterprise adopt modern data and AI solutions at scale.

The Delivery Manager, Manages the Platform Enablement & Customer Solutions pod and leads delivery of Summit-specific training, white-glove technical enablement, customer demonstrations, customer-facing solutions, and post-provisioning support. Coordinates workload, delivery commitments, technical escalations, and adoption outcomes across technical writers, enablement engineers, and the Application/BI Engineer. Partners with the Service Designer, Lifecycle Operations Manager, Product Manager, and functional technical teams to remove adoption barriers and help customers realize value from Summit.

Job Location: Remote, however, strong preference for candidates who live in the Washington DC Metro Area. There will be occasional onsite meetings on the client site in Washington, DC.

If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

What You Will Do:

• Manages the Platform Enablement & Customer Solutions pod and leads delivery of Summit-specific training, white-glove technical enablement, customer demonstrations, customer-facing solutions, and post-provisioning support.
• Coordinates workload, delivery commitments, technical escalations, and adoption outcomes across technical writers, enablement engineers, and the Application/BI Engineer.
• Partners with the Service Designer, Lifecycle Operations Manager, Product Manager, and functional technical teams to remove adoption barriers and help customers realize value from Summit.
• Apply Technical enablement, customer success, training delivery, workload management, white-glove support, analytics workflows, platform adoption, and cross-team escalation to support role delivery.
• Collaborate with relevant product, engineering, security, governance, quality, and customer-facing stakeholders as required by the role.
• Document work products, decisions, risks, and delivery evidence to support traceability and continuous improvement.

Basic Qualifiations

• U.S. Citizenship is required due to federal contract requirements.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.
• Bachelor's degree in Information Systems, Business Administration, Computer Science, Data Analytics, Training & Instructional Design, Service Management, Customer Experience, or related field; or a high school diploma with four (4) additional years of relevant experience in lieu of a bachelor's degree.
• Minimum 6 years of relevant experience aligned to the responsibilities of this role.
• Master's degree may substitute for two (2) years of relevant experience.

Preferred Qualifications

• Experience leading technical enablement, customer success, adoption, onboarding, training, or customer solutions teams supporting enterprise technology platforms.
• Experience managing technical delivery teams responsible for customer onboarding, platform enablement, white-glove support, solution implementation, demonstrations, training delivery, and post-go-live support.
• Experience supporting cloud-based analytics, data, AI/ML, or enterprise technology platforms, including the ability to communicate technical concepts to non-technical audiences.
• Familiarity with modern data and analytics platforms such as Databricks, Azure Data Factory, Power BI, Azure Machine Learning, Delta Lake, Unity Catalog, or comparable cloud-based technologies.
• Experience developing and delivering customer training programs, workshops, demonstrations, knowledge-transfer sessions, office hours, onboarding programs, and user enablement materials.
• Experience coordinating workload, delivery commitments, resource planning, escalation management, and customer-facing delivery activities across multiple teams.
• Experience supporting plat