Platform & Data Ops Director - Client360 Innovation

Next Frontier Capital; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Platform and Data Operations Director in New York to shape data-driven decision-making for Client360.

You will lead strategic platform initiatives, unify client data, and drive enterprise-wide transformation through collaboration with product, engineering, and operations teams. As a Product Director in Data, Digital and AI, you will oversee data operations, governance, and analytics programs, leveraging ML/AI insights to improve customer experiences while

Qualifications

• Experience delivering platform, data integration, and analytics projects.
• Strong knowledge of data governance and privacy.
• Proven ability to influence adoption of platform and data operations lifecycle activities.
• Experience leading cross-functional teams and managing stakeholders.

Responsibilities

• Develop and execute strategic platform and data operations initiatives for Client360.
• Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
• Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
• Own platform and data operations performance and drive improvements.
• Collaborate with engineering, operations, and business teams to maintain platform and data processes.
• Define the platform and data operations experience with focus on process optimization and stakeholder satisfaction.
• Oversee foundational platform and data processes supporting Client360.
• Drive continuous improvement via KPIs and metrics.
• Leverage analytics, including ML/AI, to derive actionable business insights.
• Understand internal team needs and anticipate future requirements across lines.

Skills

Platform management

Data operations

Process improvement

Strategic planning

Data analytics

Stakeholder management

Cross-functional leadership

Communication

CRM

Leadership

Education

Advanced degree in Computer Science, Data Science, Business, or related field

Tools

CRM systems

Job description

JPMorgan Chase & Co. is seeking a Platform and Data Operations Director in New York to shape data-driven decision-making for Client360.

You will lead strategic platform initiatives, unify client data, and drive enterprise-wide transformation through collaboration with product, engineering, and operations teams. As a Product Director in Data, Digital and AI, you will oversee data operations, governance, and analytics programs, leveraging ML/AI insights to improve customer experiences while