Product Director, Platform Data Ops C360

Next Frontier Capital; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Platform and Data Operations Director in New York to shape data-driven decision-making for Client360.

You will lead strategic platform initiatives, unify client data, and drive enterprise-wide transformation through collaboration with product, engineering, and operations teams. As a Product Director in Data, Digital and AI, you will oversee data operations, governance, and analytics programs, leveraging ML/AI insights to improve customer experiences while

Qualifications

• Experience delivering platform, data integration, and analytics projects.
• Strong knowledge of data governance and privacy.
• Proven ability to influence adoption of platform and data operations lifecycle activities.
• Experience leading cross-functional teams and managing stakeholders.

Responsibilities

• Develop and execute strategic platform and data operations initiatives for Client360.
• Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
• Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
• Own platform and data operations performance and drive improvements.
• Collaborate with engineering, operations, and business teams to maintain platform and data processes.
• Define the platform and data operations experience with focus on process optimization and stakeholder satisfaction.
• Oversee foundational platform and data processes supporting Client360.
• Drive continuous improvement via KPIs and metrics.
• Leverage analytics, including ML/AI, to derive actionable business insights.
• Understand internal team needs and anticipate future requirements across lines.

Skills

Platform management

Data operations

Process improvement

Strategic planning

Data analytics

Stakeholder management

Cross-functional leadership

Communication

CRM

Leadership

Education

Advanced degree in Computer Science, Data Science, Business, or related field

Tools

CRM systems

Job description

Overview

Join JPMorgan Chase as a Platform and Data Operations Director to shape data-driven decision-making and advance Client360. Lead with impact, collaborate across teams to unify client data, deliver operational excellence, and empower enterprise-wide transformation.

As a Product Director in Data, Digital and AI, you will drive innovation through products and features that delight customers and foster continuous improvement across cross-functional teams.

Job responsibilities

• Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
• Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
• Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
• Own platform and data operations performance, driving enhancements to achieve business outcomes.
• Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
• Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
• Oversee foundational platform and data processes that support Client360.
• Drive continuous improvement by establishing and monitoring key performance indicators.
• Leverage analytics, including machine learning and AI, to derive actionable business insights.
• Understand internal team needs and anticipate future requirements, collaborating across business lines.
• Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
• Ability to influence adoption of key platform and data operations lifecycle activities.
• Experience driving change and managing stakeholders across multiple functions.
• Proven track record of leading large-scale platform, data integration, and analytics projects.
• Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
• Customer-centric mindset with the ability to prioritize and deliver stakeholder needs.
• Experience leading cross-functional teams and managing stakeholders to drive innovation.
• Excellent problem-solving skills and strategic thinking about platform and data operations.
• Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.
• Familiarity with emerging technologies and best practices in platform management, data operations, and CRM.

Preferred qualifications, capabilities, and skills

• Experience working in a highly matrixed, complex organization.
• Extensive experience in platform management, data operations, or CRM systems within a financial institution.
• Advanced degree in Computer Science, Data Science, Business, or a related field.
• Demonstrated ability to engage customers and stakeholders positively in platform and data operations.

About the employer and equal opportunity

JPMorgan Chase is an Equal Opportunity Employer and values diversity and inclusion. We do not discriminate on the basis of protected attributes and make reasonable accommodations for applicants and employees as needed. Information about accommodations is available through this page.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

We offer a competitive total rewards package including base salary, potentially incentive compensation, comprehensive benefits, retirement plans, and programs to support health, family, and financial well-being.