Product Director, Platform Data Ops C360

JPMorganChase; New York (NY); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Platform and Data Operations Director to lead strategic initiatives in Client360. This role involves developing and executing platform operations, driving change, and collaborating with cross-functional teams. Ideal candidates will have over 8 years of experience in platform management and data operations along with strong strategic planning and stakeholder engagement skills. The position offers a comprehensive benefits package, including health care, retirement plans, and more.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
• Proven track record of leading large-scale platform and data integration projects.

Responsibilities

• Develop and execute platform and data operations initiatives for Client360.
• Oversee delivery of key platform and data operations activities.
• Coach and mentor teams on best practices in platform management.

Skills

Platform management

Data operations

Process improvement

Strategic planning

Data analytics

Change management

Stakeholder engagement

Cross-functional team leadership

Communication

Problem-solving

Education

Advanced degree in Computer Science, Data Science, Business, or related field

Job description

Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference.

Job Responsibilities

• Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
• Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
• Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
• Own platform and data operations performance, driving enhancements to achieve business outcomes.
• Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
• Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
• Oversee foundational platform and data processes that support Client360.
• Drive continuous improvement by establishing and monitoring key performance indicators.
• Leverage analytics, including machine learning and AI, to derive actionable business insights.
• Understand internal team needs and anticipate future requirements, collaborating across business lines.
• Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.

Required Qualifications, Capabilities, And Skills

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
• Ability to influence adoption of key platform and data operations lifecycle activities.
• Experience driving change and managing stakeholders across multiple functions.
• Proven track record of leading large-scale platform, data integration, and analytics projects.
• Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
• Customer‑centric mindset with the ability to prioritize and deliver stakeholder needs.
• Experience leading cross‑functional teams and managing stakeholders to drive innovation.
• Excellent problem‑solving skills and strategic thinking about platform and data operations.
• Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.
• Familiarity with emerging technologies and best practices in platform management, data operations, and CRM.

Preferred Qualifications, Capabilities, And Skill

• Experience working in a highly matrixed, complex organization.
• Extensive experience in platform management, data operations, or CRM systems within a financial institution.
• Advanced degree in Computer Science, Data Science, Business, or a related field.
• Demonstrated ability to engage customers and stakeholders positively in platform and data operations.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation in cash or equity. Additional benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

Equal Opportunity Employer

We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.