Platform-Centric Enterprise CSM – Outcomes & Growth

Nuix; California (MO); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Nuix is seeking a Customer Success Manager (Platform) to own post-sale relationships across a portfolio of enterprise accounts. You will drive adoption, value realization and renewals, coordinating with implementation and professional services to ensure a seamless customer lifecycle.

The role balances relationship depth with revenue outcomes, requires a consultative approach for data-intensive environments, and may involve remote or Reston-based work with a hybrid model for US coverage.

Qualifications

• Five or more years of experience in customer success, account management or consulting within enterprise B2B software.
• Commercial acumen with renewal conversations and revenue expansion.
• Strong interpersonal and communication skills across technical and non-technical audiences.
• Proficiency with CRM and customer success platforms for pipeline management and renewal forecasting.

Responsibilities

• Own the post-sale relationship for an assigned portfolio of enterprise accounts from contract close through renewal.
• Deliver billable advisory engagements with a 50% billability target by scoping and executing paid services.
• Execute renewal management cadence, initiating commercial conversations 90 days before expiry and preparing renewal business cases.
• Identify, qualify and progress upsell and cross-sell opportunities within existing accounts with a CRM pipeline.
• Conduct quarterly business reviews with senior stakeholders, including C-suite when appropriate.
• Monitor health signals and act on early indicators of risk or disengagement.

Skills

Customer success

Account management

Communication

Executive stakeholder engagement

Renewal negotiation

Tools

CRM systems

Job description

Nuix is seeking a Customer Success Manager (Platform) to own post-sale relationships across a portfolio of enterprise accounts. You will drive adoption, value realization and renewals, coordinating with implementation and professional services to ensure a seamless customer lifecycle.

The role balances relationship depth with revenue outcomes, requires a consultative approach for data-intensive environments, and may involve remote or Reston-based work with a hybrid model for US coverage.