Platform Automation Engineer - MSP Centralized Services

LeadingIT; Chicago (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health, dental, life, and vision保险

401(k) with company match

Unlimited PTO

Company gear and clothing

Profit-sharing plan

Job summary

LeadingIT is seeking a Centralized Services Engineer in Chicago, IL to administer and optimize MSP core platforms including RMM, PSA, backup, and endpoint protection. You will develop automation, standardize configurations, and proactively resolve platform issues to support scalable service delivery.

The role emphasizes scripting, cross-client support, and continuous improvement, with a focus on secure, reliable operations. Competitive compensation and full benefits are offered.

Qualifications

• Experience administering MSP tools (RMM, PSA, backup, endpoint protection).
• Proficiency in scripting and automation to reduce manual tasks.
• Strong troubleshooting across complex platform environments.
• Ability to standardize configurations and document processes.

Responsibilities

• Administer and optimize core MSP platforms (RMM, PSA, backup, endpoint protection).
• Standardize configurations, policies, and workflows across clients.
• Develop scripts and automation to improve efficiency and reduce manual tasks.
• Monitor platform performance and proactively resolve issues.
• Maintain patching, endpoint security, and backup processes.
• Collaborate with teams to improve service delivery workflows.

Skills

Scripting & automation

Troubleshooting

System optimization

Cross-client support

Education

CompTIA A+/Network+/Security+

Tools

RMM platform

PSA platform

Backup software

Endpoint protection

Job description

LeadingIT is seeking a Centralized Services Engineer in Chicago, IL to administer and optimize MSP core platforms including RMM, PSA, backup, and endpoint protection. You will develop automation, standardize configurations, and proactively resolve platform issues to support scalable service delivery.

The role emphasizes scripting, cross-client support, and continuous improvement, with a focus on secure, reliable operations. Competitive compensation and full benefits are offered.