Platform Admin, Salesforce

Dave & Buster's Inc.

Coppell (TX)

In loco

USD 57.000 - 76.000

Tempo pieno

9 giorni fa

Generatore di candidature

Non inviare un curriculum generico — genera un curriculum e una lettera di presentazione personalizzati per questo specifico impiego.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Exclusive discounts on food and games

Paid Time Off (PTO) that increases

10 Company Holidays and 2 Floating HOL

Livongo, SurgeryPlus, Telehealth

401k with company match

Buster’s Legacy Fund

Employee Assistance Program (EAP)

Work out facility on-site

Employee Power Card | Free Video Games

We work hard, play hard and have FUN!

Descrizione del lavoro

Dave & Buster’s is seeking a Platform Administrator, Salesforce to join our IT team. You will maintain and optimize our Salesforce platform including Sales Cloud, Service Cloud, Data Cloud and CPQ, enabling Sales and Operations and driving customer satisfaction.

You will lead advanced administration, declarative development, and automation design, collaborating with internal partners to align configurations with business processes. Strong problem solving and communication are essential.

Competenze

Proven Salesforce Administration/Engineering experience.
Experience with Sales Cloud, Service Cloud and CPQ.
Experience with Salesforce automation tools (Process Builder, Flow).
Strong SOQL, Web services and API knowledge.
Familiarity with Salesforce development environments and scripting languages.
Excellent communication and problem-solving skills.

Mansioni

Advanced Salesforce Administration in a large corporate environment.
Declarative configuration and development to meet business needs.
Collaborate with partners to gather requirements and implement changes.
Design and maintain automation to improve efficiency.
Develop workflows, approvals and notifications using Salesforce tools.
Manage security, profiles, permission sets and sharing rules.
Document configuration and administration processes for reference.
Stay updated on Salesforce releases and best practices.
Assist with AppExchange solutions selection and implementation.
Provide testing support and Tier 2/3 IT support.
Oversee system monitoring, backups and performance.

Conoscenze

Salesforce Administration

Sales Cloud

Service Cloud

CPQ

Automation tools

SOQL

APIs

Python/JavaScript

Documentation

Cross-functional collaboration

Strumenti

Process Builder

Flow

AppExchange

Developer Console

Descrizione del lavoro

Job Description

Dave & Buster’s is seeking a motivated and detail-oriented Platform Administrator, Salesforce to join our IT team. The successful candidate will be a member of the team responsible for the operation, maintenance, administration, optimization, and evolution of our Salesforce platform and apps including Sales Cloud, Service Cloud, Data Cloud and CPQ. This role is crucial for enabling and supporting our Sales and Operations departments, and directly impacts our customer satisfaction and business success.

KEY RESPONSIBILITIES

Advanced Salesforce Administration: Provide high-level administration services within a team for a large corporate Salesforce environment, including management of multiple sandboxes and communities.

System Configuration & Development: Perform configuration and declarative development as required, adapting Salesforce to meet business needs through workflow, approval processes, and custom object implementation.

Requirements Gathering & Implementation: Collaborate with internal business partners to gather requirements and implement configuration changes, ensuring the system aligns with business processes.

Automation & Optimization: Design, implement, and maintain automation processes within Salesforce, reducing manual intervention and improving platform efficiency.

Process Automation Tools: Develop and manage automated workflows, approval processes, and notifications using Salesforce Process Builder, Flow, and other declarative automation tools.

Security & Access Management: Design, configure, and troubleshoot profiles, permission sets, and sharing rules to maintain data security and user access controls.

Documentation: Document all system configuration and administration processes, creating a reference for best practices and procedures.

Platform Updates & Best Practices: Stay informed on Salesforce platform releases, features, changes, and best practices to leverage new functionalities and maintain system efficiency.

AppExchange Solutions: Assist with the selection and implementation of Salesforce AppExchange solutions, enhancing platform capabilities as needed.

Testing Support: Provide support for various testing needs, ensuring system integrity and performance through rigorous validation.

Tier 2/3 Support: Offer advanced tier 2/3 support for the IT team and business customer users, resolving complex issues efficiently.

System Monitoring: Oversee system performance, availability, and backup processes, ensuring optimal operation and data integrity.

QUALIFICATIONS

Proven experience as a Salesforce Administrator and/or Engineer, with a deep understanding of Salesforce, Sales Cloud, Service Cloud, and CPQ.

Experience with Salesforce automation tools like Process Builder, Flow, and third-party automation platforms to streamline business processes.

Solid experience with Web services, SQL, and Salesforce Object Query Language (SOQL), enabling advanced data manipulation and integration capabilities.

Familiarity with scripting languages (e.g., Python, JavaScript) and Salesforce development environments to implement custom automation solutions.

Demonstrated experience using the Salesforce Developer Console for troubleshooting, debugging, and enhancing platform functionality.

Excellent problem-solving skills and the ability to provide efficient support and troubleshooting.

Strong knowledge of Salesforce system configuration, custom objects, and fields creation.

Experience with Salesforce integrations and API.

Excellent communication and interpersonal skills, with the ability to train and support users.

Ability to collaborate effectively with cross-functional teams.

Detail-oriented with strong organizational skills.

WHAT’S IN IT FOR ME?

Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.