Platform Account Management Leader: Drive Client Outcomes

CBRE; United States; Hybrid; USD 150,000 - 190,000; Full time

Job summary

CBRE in Los Angeles seeks a Platform Account Management Director to lead the Account Management function for broker-supported corporate occupier accounts. You will develop a team, serve as a subject matter resource for broker partners and clients, and ensure consistent, high-quality program delivery across the portfolio.

This hybrid role requires strong operational leadership with deep knowledge of corporate real estate and account management, and the ability to build durable relationships with

Qualifications

• Extensive experience leading account management teams.
• Proven ability to coach and develop staff.
• Strong client relationship management and service delivery.

Responsibilities

• Lead and develop the Account Management team, setting performance expectations and coaching staff.
• Collaborate with CBRE broker partners to support account delivery and client programs.
• Monitor account health, identify risks, and address gaps to maintain on-time delivery.
• Serve as subject matter expert in occupier services and corporate real estate program delivery.
• Establish metrics and processes to ensure consistent performance across the portfolio.
• Maintain strong client relationships and reflect CBRE's service standards.
• Identify and remove operational barriers to keep teams focused on client needs.
• Produce accurate reporting on portfolio performance for clients and partners.
• Drive process improvements across workflows, tools, and standards.
• Model CBRE RISE values in all professional interactions.

Skills

Account Management

Leadership

Coaching

Client relations

Tools

CRM software

Data reporting

Job description

CBRE in Los Angeles seeks a Platform Account Management Director to lead the Account Management function for broker-supported corporate occupier accounts. You will develop a team, serve as a subject matter resource for broker partners and clients, and ensure consistent, high-quality program delivery across the portfolio.

This hybrid role requires strong operational leadership with deep knowledge of corporate real estate and account management, and the ability to build durable relationships with