Plastic Surgery Sales Specialist | Patient Care Coordinator

Landford Plastic Surgery; Chevy Chase (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Professional growth and development

Job summary

Landford Plastic Surgery is seeking a Plastic Surgery Sales Specialist / Patient Care Coordinator to join our luxury practice. The role focuses on guiding prospective patients from inquiry to booking, delivering an elevated experience, and ensuring deposits are secured as part of a high-touch sales process.

The ideal candidate has 2+ years in sales or customer-facing roles, preferably in plastic surgery or luxury services, with strong communication, objection-handling, and closing skills.

Qualifications

• 2+ years in sales or customer-facing roles.
• Experience in plastic surgery or luxury services preferred.
• Proven ability to meet sales goals and close deals.
• Excellent interpersonal and communication skills.

Responsibilities

• Guide prospective patients from consultation to booking and obtain deposits.
• Meet or exceed sales/conversion targets with high-touch experience.
• Coordinate pre- and postoperative appointments and follow up.

Skills

Sales experience

Consultative selling

Customer-facing

Objection handling

Closing skills

Relationship building

Luxury service

Attention to detail

Organization

Job description

**Plastic Surgery Sales Specialist | Patient Care Coordinator**

*Landford Plastic Surgery*

*Compensation: $75,000 base salary + monthly performance-based bonuses | $100,000+ annual earning potential*

**Job Summary:**

We are seeking a highly motivated Plastic Surgery Sales Specialist | Patient Care Coordinator to join our team at Landford Plastic Surgery. This is a patient-facing sales-driven role focused on building trust, guiding prospective patients through their surgical journey, and converting consultations into booked procedures. The ideal candidate is confident in relationship-based sales, excels at delivering a luxury-level patient experience, and thrives in a fast-paced environment where attention to detail, communication, and follow-through are essential. From the first inquiry to post-procedure care, this individual will play a key role in driving practice growth while ensuring every patient feels informed, supported, and cared for.

**Key Responsibilities:

• Drive surgical sales by confidently guiding prospective patients from consultation to booking, addressing questions and objections, and securing surgical deposits
• Consistently meet and exceed surgical sales and conversion targets while delivering a high-touch, luxury patient experience
• Proactively manage and follow up with prospective patients to maximize consultation-to-surgery conversions and ensure sales opportunities do not fall through the cracks

Patient Care & Coordination

• Serve as the primary point of contact for surgical patients, providing clear communication and guidance throughout the pre- and postoperative journey
• Provide surgical quotes, collect deposits and payments, schedule procedures, and coordinate all required pre- and postoperative appointments
• Maintain accurate patient records and ensure questions, calls, emails, and patient needs are handled promptly and professionally
• Provide superior customer service throughout every touchpoint

**Qualifications**

• 2+ years of experience in a sales, consultative sales, or customer-facing role; experience in plastic surgery, medical aesthetics, luxury services, or another high-ticket sales environment is preferred
• Proven ability to meet or exceed sales goals and confidently guide prospective clients toward a purchasing decision
• Strong sales, negotiation, objection-handling, and closing skills
• Exceptional interpersonal and communication skills with a natural ability to build trust and rapport
• Passion for providing white-glove service and creating an elevated patient experience
• Highly organized and detail-oriented with the ability to manage multiple patients and priorities in a fast-paced environment
• Self-motivated, accountable, and driven by measurable results
• Collaborative team player with a proactive approach to problem-solving
• Professional, polished appearance and demeanor

**What We Offer:

• Competitive $75,000 base salary plus monthly performance-based bonuses with $100,000+ annual earning potential
• Paid time off
• Paid holidays
• Professional growth and development opportunities