Patient Coordinator

Ensō Plastic Surgery; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Life insurance

PTO and Paid Holidays

Employee discounts on services and 제품

Job summary

ENSO Plastic Surgery in Miami, FL is seeking a Patient Coordinator to serve as the central liaison between patients and the practice. You will coordinate consultations, preoperative and postoperative logistics, and provide pricing guidance while delivering a welcoming, informative experience throughout the surgical journey.

The role emphasizes scheduling, patient communications, insurance inquiries, and billing support.

Qualifications

• Must have a High School Diploma or equivalent.
• 1-2 years of experience in a medical office, aesthetic practice, or patient-facing healthcare role.
• Strong communication, customer service, organizational, and multitasking skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the main contact for patients via phone, email, patient portal, and in person.
• Schedule consultations, surgeries, pre-op appointments, follow-ups, and telehealth visits.
• Communicate appointment updates, delays, and instructions in a timely, professional manner.
• Guide patients through procedure options and expectations.
• Ensure all intake forms and documentation are complete prior to consultations.

Skills

Medical office experience

Communication skills

Multitasking

Microsoft Office

Education

High School Diploma

Associate's or Bachelor's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Miami, FL, US

7 days ago Requisition ID: 5770

Plastic Surgery Patient Coordinator-ENSO Plastic Surgery

The Patient Coordinator serves as the central liaison between patients and the practice, ensuring a smooth, supportive, and informative experience throughout the surgical journey. This office-based position is responsible for coordinating consultations, preoperative and postoperative logistics, financial guidance, and ongoing communication, including after-hours support. The ideal candidate is empathetic, organized, and proactive, with exceptional communication and customer service skills.

Essential Duties and Responsibilities:

• Serve as the main contact for patients via phone, email, patient portal, and in person.
• Schedule consultations, surgeries, pre-op appointments, follow-ups, and telehealth visits.
• Communicate appointment updates, delays, and instructions in a timely, professional manner.
• Guide patients through procedure options and expectations.
• Ensure all intake forms and documentation are complete prior to consultations.
• Provide a welcoming, informative, and supportive experience.

Pre-Operative Coordination

• Provide pre-surgical instructions and educational materials.
• Coordinate required labs, imaging, and medical clearances.
• Ensure all consents, forms, and documentation are completed.
• Monitor pre-op requirements and communicate readiness with patients and providers.
• Present surgical pricing, financing options, and payment plans.
• Prepare accurate quotes and maintain billing documentation.
• Assist with insurance-related questions when applicable.
• Coordinate payment collection and follow up on outstanding balances.

Post-Operative Care

• Conduct recovery and satisfaction follow-up calls.
• Coordinate post-operative appointments.
• Communicate patient concerns to the clinical team and elevate issues as needed.
• Participate in after-hours patient communication.
• Triage non-emergent concerns and route appropriately.
• Coordinate urgent communication with on‑call providers.
• Document all after-hours interactions in the EHR.

Documentation & Care Coordination

• Maintain accurate patient records and communication logs.
• Relay clinical updates, provider instructions, and patient needs to appropriate team members.
• Coordinate care activities across providers and departments.
• Educate patients on procedures, recovery, and expectations.
• Provide compassionate support throughout the patient journey.
• Resolve concerns professionally and promptly.
• Maintain a polished, professional appearance and contribute to a welcoming office environment.

Qualifications

Required

• High School Diploma or equivalent.
• 1-2 years of experience in a medical office, aesthetic practice, or patient‑facing healthcare role.
• Strong communication, customer service, organizational, and multitasking skills.
• Proficiency in Microsoft Office Suite.

Preferred

• Associate's or Bachelor's degree in Healthcare, Business, Communications, or a related field.
• Experience with plastic surgery, aesthetics, skincare, or cosmetic procedures.
• Consultative sales or patient conversion experience.
• Knowledge of medical billing and insurance processes.

Our Benefits Include:

• 401(k)
• Life insurance
• PTO and Paid Holidays
• Employee discounts on services and products

Job Type: Full-Time
Compensation: Salary + Commission
Supervisory Responsibilities: None

Why Join Us?

This role offers the opportunity to make a meaningful impact on patients’ lives while working in a high‑touch, patient‑centered plastic surgery environment focused on exceptional care and outcomes.