Assistant Patient Coordinator

Puyana Plastic Surgery PLLC; Coral Gables (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Paid time off

Job summary

Puyana Plastic Surgery PLLC is seeking an Assistant Patient Coordinator to support our Patient Coordination team and deliver exceptional care to surgical patients. You will handle inquiries, schedule consultations, communicate by phone, text, and email, and assist with forms, financing, and follow-ups.

Ideal candidates are warm, organized, and tech-savvy with English and Spanish proficiency, and a passion for aesthetics.

Qualifications

• Warm, friendly, professional communicating with patients.
• Highly organized and detail-oriented.
• Proactive, reliable, and accountable.
• Excellent communicator with strong follow-through.
• Fluent in English and Spanish.
• Comfortable multitasking in a fast-paced environment.
• Comfortable discussing cosmetic procedures, pricing, and financing.
• Tech-savvy and comfortable learning CRM, EMR, scheduling platforms.

Responsibilities

• Support Patient Coordinators throughout the patient journey, from initial inquiry through surgery.
• Communicate with prospective and existing patients by phone, text, and email.
• Follow up with leads and patients according to established workflows.
• Assist with preparing and sending surgical quotes and treatment information.
• Help coordinate consultations, appointments, and surgery scheduling.
• Assist patients with forms, financing applications, payments, and other required information.
• Maintain accurate and detailed patient information in our EMR and CRM systems.
• Track outstanding patient items and follow up to ensure nothing falls through the cracks.
• Assist coordinators with administrative tasks and daily priorities.
• Coordinate with the front desk, medical assistants, nursing team, and other staff as needed.
• Help ensure every patient receives a warm, responsive, and five-star experience.

Skills

Warm communication

Organized and detail-oriented

Proactive and reliable

Excellent communicator

Bilingual English/Spanish

Multitasking in fast-paced environment

Discuss cosmetic procedures & pricing

Tech-savvy: CRM/EMR scheduling

Tools

CRM

EMR

Scheduling platforms

Job description

Benefits:

• Bonus based on performance
• Company parties
• Paid time off

Puyana Plastic Surgery is seeking a warm, organized, proactive, and patient-focused Assistant Patient Coordinator to support our Patient Coordination team and help provide an exceptional experience to our surgical patients.

This is an excellent opportunity for someone interested in plastic surgery, aesthetics, patient care, and relationship-building who wants to learn the full patient coordination process and grow into a Patient Coordinator role.

Key Responsibilities

• Support Patient Coordinators throughout the patient journey, from initial inquiry through surgery.
• Communicate with prospective and existing patients by phone, text, and email.
• Follow up with leads and patients according to established workflows.
• Assist with preparing and sending surgical quotes and treatment information.
• Help coordinate consultations, appointments, and surgery scheduling.
• Assist patients with forms, financing applications, payments, and other required information.
• Maintain accurate and detailed patient information in our EMR and CRM systems.
• Track outstanding patient items and follow up to ensure nothing falls through the cracks.
• Assist coordinators with administrative tasks and daily priorities.
• Coordinate with the front desk, medical assistants, nursing team, and other staff as needed.
• Help ensure every patient receives a warm, responsive, and five-star experience.

Qualifications

We are looking for someone who is:

• Warm, friendly, professional, and confident communicating with patients.
• Highly organized and detail-oriented.
• Proactive, reliable, and accountable.
• An excellent communicator with strong follow-through.
• Comfortable multitasking in a fast-paced environment.
• Comfortable discussing cosmetic procedures, pricing, and financing.
• Tech-savvy and comfortable learning CRM, EMR, scheduling, and communication platforms.
• Fluent in English and Spanish.

Experience in plastic surgery, aesthetics, healthcare, hospitality, luxury customer service, or patient coordination is preferred but not required for the right candidate.

Compensation & Growth

Compensation consists of a competitive base salary plus performance-based bonuses tied to established KPIs and individual performance. This position is not commission-based. We are looking for someone who wants to learn, perform, and grow. High-performing Assistant Patient Coordinators will have the opportunity to advance into a Patient Coordinator role with greater responsibility and earning potential.

If you are passionate about aesthetics, enjoy helping people, and want to build a career in plastic surgery, we'd love to meet you.