Plant Operations Supervisor-Multichannel Fulfillment Leader

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Raymore (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Employee Discounts

Retirement Plan

Job summary

URBN in Raymore, MO is seeking an Operations Supervisor to lead distribution center teams across e-commerce, retail, and wholesale order processing. You will drive safety, quality, and efficiency while managing labor costs and cross-functional collaboration.

The role requires 3–5 years of fulfillment/distribution experience, strong communication, and hands-on leadership to foster accountability and continuous improvement.

Qualifications

• 3 to 5 years of experience in fulfillment, distribution, or manufacturing.
• Proven ability to communicate, support, and motivate teams to achieve operational goals.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.
• Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience working with Warehouse Management Systems (WMS) and HRIS or data reporting tools such as Sterling, Manhattan, WCS Kronos, Qlik Reporting, etc.
• Exhibit effective change management skills and serve as a strong role model for the team.
• Comprehend and follow work instructions to meet productivity and quality standards.

Responsibilities

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide tools, training, and support for safety, quality, cost, and people KPIs for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Skills

Team leadership

Communication

Analytical thinking

Problem solving

Instruction following

Tools

MS Office

WMS

HRIS

Qlik Reporting

Sterling

Manhattan

WCS

Kronos

Job description

URBN in Raymore, MO is seeking an Operations Supervisor to lead distribution center teams across e-commerce, retail, and wholesale order processing. You will drive safety, quality, and efficiency while managing labor costs and cross-functional collaboration.

The role requires 3–5 years of fulfillment/distribution experience, strong communication, and hands-on leadership to foster accountability and continuous improvement.