Night Shift Operations Lead (Fulfillment)

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Raymore (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Job summary

URBN is seeking an Operations Supervisor in Raymore, MO, to lead teams across e-commerce, retail, and wholesale order processing within a production-centric environment.

The role requires 3–5 years of fulfillment or distribution experience, strong communication, and a data-driven approach to drive efficiency and cost control. You will cross-train staff, manage performance, and collaborate with management to meet operational goals in a warehouse setting.

Qualifications

• 3 to 5 years of experience in fulfillment, distribution, or manufacturing.
• Proven ability to communicate, support, and motivate teams to achieve operational goals.
• Excellent verbal and written communication skills.
• Analytical mindset for tracking and reporting departmental production.
• Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
• Experience with Warehouse Management Systems (WMS) and HRIS or data reporting tools such as Sterling, Manhattan, WCS Kronos, Qlik Reporting, etc.

Responsibilities

• Ensure adherence to company policies and procedures, fostering compliance and professionalism.
• Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
• Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
• Provide necessary tools, training, and support for safety, quality, cost, and people key performance indicators for the department and building goals.
• Cultivate a positive work environment, instilling ownership and accountability among team members.
• Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
• Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
• Cross-train employees to enhance skill sets and promote operational flexibility.
• Identify and nurture candidates for promotion and succession planning.
• Collaborate with management and cross-functional teams to address operational issues.
• Review individual performance and attendance, providing constructive feedback and counseling.
• Address employee needs in collaboration with the Operations Manager.
• Assist in other departments as required, demonstrating flexibility and commitment.
• Promote and maintain high standards of maintaining a clean and safe work environment.
• Undertake any other duties as assigned, contributing to overall operational efficiency.

Skills

Fulfillment experience

Team leadership

Communication skills

Analytical mindset

MS Office

Tools

WMS

HRIS

Data reporting tools

Job description

URBN is seeking an Operations Supervisor in Raymore, MO, to lead teams across e-commerce, retail, and wholesale order processing within a production-centric environment.

The role requires 3–5 years of fulfillment or distribution experience, strong communication, and a data-driven approach to drive efficiency and cost control. You will cross-train staff, manage performance, and collaborate with management to meet operational goals in a warehouse setting.