Plant Operations & Shipping Support Specialist

Third Coast; Pearland (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Third Coast is seeking a Plant Operations Support team member to provide exceptional customer service to our existing customers and their carriers via telephone and email, under the direction of the Plant Operations Supervisor.

Responsibilities include scheduling drop containers, coordinating shipping documents, tracking orders in ERP, and ensuring accurate invoicing and communication with carriers. Strong organizational skills and MS Office proficiency are essential; Spanish is a plus.

Qualifications

• Requires high school diploma or GED.
• Minimum 24 months in Customer Service/Materials Logistics role.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong communication and interpersonal skills; able to work in a team or independently.

Responsibilities

• Schedule or request all drop containers.
• Email carriers when drop containers are ready for pickup.
• Provide guidance and training to other Plant Support Team Members.
• Print and sign bills of lading and other shipping documents for domestic and international shipments.
• Track and ensure accuracy of customer orders in ERP system.
• Handle shipping and scheduling problems.
• Prepare and ship sample shipments.
• Print labels and manage inventory of labels and ink.
• Receive/ship packages through local carriers.
• Coordinate and confirm shipping and receiving orders with carriers via email and phone.
• Review and process shipping goods issues in ERP systems.
• Observe safety policies and participate in plant safety processes.
• Support Quality Policy and continual improvement.

Skills

Detail oriented

Excellent communication

Interpersonal skills

Teamwork

Professionalism

Spanish language (bonus)

English proficiency

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Job description

Third Coast is seeking a Plant Operations Support team member to provide exceptional customer service to our existing customers and their carriers via telephone and email, under the direction of the Plant Operations Supervisor.

Responsibilities include scheduling drop containers, coordinating shipping documents, tracking orders in ERP, and ensuring accurate invoicing and communication with carriers. Strong organizational skills and MS Office proficiency are essential; Spanish is a plus.