Plant Support

Third Coast; Pearland (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Third Coast is seeking a Plant Operations Support team member to provide exceptional customer service to our existing customers and their carriers via telephone and email, under the direction of the Plant Operations Supervisor.

Responsibilities include scheduling drop containers, coordinating shipping documents, tracking orders in ERP, and ensuring accurate invoicing and communication with carriers. Strong organizational skills and MS Office proficiency are essential; Spanish is a plus.

Qualifications

• Requires high school diploma or GED.
• Minimum 24 months in Customer Service/Materials Logistics role.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong communication and interpersonal skills; able to work in a team or independently.

Responsibilities

• Schedule or request all drop containers.
• Email carriers when drop containers are ready for pickup.
• Provide guidance and training to other Plant Support Team Members.
• Print and sign bills of lading and other shipping documents for domestic and international shipments.
• Track and ensure accuracy of customer orders in ERP system.
• Handle shipping and scheduling problems.
• Prepare and ship sample shipments.
• Print labels and manage inventory of labels and ink.
• Receive/ship packages through local carriers.
• Coordinate and confirm shipping and receiving orders with carriers via email and phone.
• Review and process shipping goods issues in ERP systems.
• Observe safety policies and participate in plant safety processes.
• Support Quality Policy and continual improvement.

Skills

Detail oriented

Excellent communication

Interpersonal skills

Teamwork

Professionalism

Spanish language (bonus)

English proficiency

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Job description

Position Summary

Under the direction of the Plant Operations Supervisor, the Plant Operations Support team’s main task is to provide exceptional customer service to our existing customers and their carriers via telephone and email.

Position Summary

Under the direction of the Plant Operations Supervisor, the Plant Operations Support team’s main task is to provide exceptional customer service to our existing customers and their carriers via telephone and email.

Job Responsibilities include but are not limited to:

• Schedule or request all drop containers.
• Email the carriers when drop containers are ready for pickup.
• Provide guidance and training to other Plant Support Team Members.
• Print and sign bills of lading and other shipping documents for both domestic and international shipments.
• Track and ensure accuracy of documentation of customer orders in ERP system.
• Handle shipping and scheduling problems.
• Responsible for preparing and shipping sample shipments.
• Print labels as requested. Keep inventory of labels, printer ink, and contact purchasing as needed.
• Receive/Ship packages through local carriers.
• Coordinate and confirm shipping and receiving orders with assigned carriers via email and telephone.
• Review and process shipping goods issue in ERP systems internally and externally for customers where required.
• Observe all safety policies and procedures. Participate in plant safety processes and immediately report any unsafe conditions.
• Remain current on the requirements of the Quality Program ensure that your actions support the Quality Policy towards continual improvement.
• Analyze and maintain the shipping schedule daily to ensure the shipping department prepares adequately for shipments, and that the shipments are loaded as per the schedule. This is also maintained for the accuracy and research needed by the invoicing team.
• Review fee charges for additional fees in accordance with Service Fee Policy for appropriate documentation to ensure accurate billing.
• Review the orders and communicate accordingly any missing documentation to ensure shipment and invoicing accuracy.
• Exhibits and practices the Third Coast Fundamentals.

Knowledge and Skills:

• High School Graduate or GED REQUIRED

Work Experience:

• Minimum of 24 months in Customer Service/Materials Logistics role

Skills and Competencies:

• Detail oriented with excellent organization skills.
• Proficient in working with Microsoft Office Excel, Word and Outlook.
• Ability to work within a team or independently as required
• Excellent communication skills and interpersonal skills are required
• Professional and courteous behavior
• Good English communication skills both verbal and written
• Able to speak Spanish is a plus

Physical Requirements

• 85% Office Setting, including sitting, some bending, walking, and viewing.
• 15% Warehouse Setting, standing, bending, and light lifting.