Plant IT Support Specialist: Keep CNCs & Networks Running

Framebridge; Winchester (VA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) with employer match

Parental leave

Flexible time off

Framebridge employee discounts

Short-term disability

Life/AD&D Insurance

Employee Assistance Program

Learning and development

Commuter benefits

Pet insurance

Job summary

Framebridge is hiring an IT Support Specialist – Manufacturing Operations in Winchester, VA to keep plant technology humming across locations. You’ll troubleshoot CNCs, printers, barcode scanners, VoIP, and more, while maintaining security and device management.

The role requires 3+ years in multi-site IT support, strong Windows/macOS skills, and the ability to travel between plants. Enjoy a comprehensive benefits package in a fast-paced, customer-focused company.

Qualifications

• 3+ years of IT support in a multi-site environment (manufacturing, retail, or similar).
• Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
• Hands-on experience with ticketing systems and remote support tools.
• Strong interpersonal and communication skills — comfortable working directly with non-technical teammates.
• Ability to prioritize, multitask, and travel between plant locations as needed.
• Associate or Bachelor’s degree in IT, Computer Science, or a related field — or equivalent hands-on experience.

Responsibilities

• Provide day-to-day technical support to plant staff across multiple sites — remotely and on-site as needed.
• Troubleshoot and resolve issues across plant hardware and software (CNCs, barcode scanners, printers, VoIP phones).
• Monitor plant network connectivity, Wi-Fi, and VoIP; coordinate with vendors for outages or repairs.
• Manage and scale our Mobile Device Management (MDM) system for device deployment and lifecycle management.
• Log, prioritize, and resolve tickets; document solutions in a knowledge base to improve consistency.
• Train plant employees on basic troubleshooting, POS procedures, and tech policies.

Skills

Windows & macOS

Network troubleshooting

Ticketing systems

Remote support

Communication

Travel readiness

IT fundamentals

Education

Associate or Bachelor’s degree in IT/CS

Tools

FreshService

TeamViewer

Cisco Meraki

Google Admin

Kandji

Jamf

Intune

Job description

Framebridge is hiring an IT Support Specialist – Manufacturing Operations in Winchester, VA to keep plant technology humming across locations. You’ll troubleshoot CNCs, printers, barcode scanners, VoIP, and more, while maintaining security and device management.

The role requires 3+ years in multi-site IT support, strong Windows/macOS skills, and the ability to travel between plants. Enjoy a comprehensive benefits package in a fast-paced, customer-focused company.