Plant IT & OT Infrastructure Specialist

Air Products and Chemicals, Inc.; St. Louis (MO); On-site; USD 85,000 - 110,000; Full time

Job summary

Air Products and Chemicals, Inc. is seeking a Plant Applications & Infrastructure Specialist to support the technology systems that enable safe, reliable, and efficient plant operations.

This role serves as the primary point of contact for plant users, providing technical support for industrial applications, HMI systems, end-user computing devices, and site technology infrastructure. The successful candidate will work closely with operations, engineering, process control, and corporate IT teams

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering Technology, or related discipline, or equivalent experience.
• 3+ years of experience supporting industrial, manufacturing, plant IT, or OT environments.
• Experience troubleshooting Windows-based hardware and software systems.
• Experience supporting end-user technologies including laptops, desktops, printers, mobile devices, and AV equipment.
• Strong problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong customer service orientation and ability to work independently.

Responsibilities

• Provide support for plant HMI systems and operator workstations.
• Troubleshoot and resolve end-user hardware and software issues, including desktops, laptops, peripherals, and mobile devices.
• Support conference room audio/visual equipment and collaboration technologies.
• Manage and maintain digital signage systems across the site.
• Provide support for printing services, printers, multifunction devices, and print management solutions.
• Support site communication systems including phones and related infrastructure.
• Maintain and support plant kiosks and shared access terminals.
• Serve as the local point of contact between plant personnel and corporate Digital Technology teams.
• Coordinate incident resolution and manage escalations with internal and external support providers.
• Assist with deployment, configuration, and replacement of end-user computing equipment.
• Support software installations, upgrades, security updates, and system maintenance activities.
• Document technical issues, resolutions, and system changes in accordance with company procedures.
• Participate in technology projects supporting plant operations and business initiatives.
• Ensure compliance with cybersecurity, safety, and operational standards when supporting plant systems.

Skills

Problem solving

Analytical skills

Communication

Customer service orientation

Independent work

Windows troubleshooting

End-user devices support

Education

Bachelor's degree in IT/CS/Engineering Technology

Tools

Active Directory

Microsoft 365

Endpoint management tools

HMI systems

Job description

Air Products and Chemicals, Inc. is seeking a Plant Applications & Infrastructure Specialist to support the technology systems that enable safe, reliable, and efficient plant operations.

This role serves as the primary point of contact for plant users, providing technical support for industrial applications, HMI systems, end-user computing devices, and site technology infrastructure. The successful candidate will work closely with operations, engineering, process control, and corporate IT teams