Plano Onsite Senior Customer Relations Lead

Collectors Universe Inc.; Plano (TX); Sur place; USD 31 684 - 38 572; Plein temps

Avantages offerts par ce poste

Health Insurance

401(K) Matching Plan

Paid Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Résumé du poste

Collectors Universe Inc. is seeking a Senior Customer Relations Specialist in Plano, TX. The role requires at least 3 years of customer relations experience, problem-solving skills, and excellent communication. You will collaborate with operations and handle customer inquiries. Full-time onsite work is required. The position offers benefits such as health insurance, 401(K) matching, and flexible hours. The estimated hourly rate is $23-$28.

Qualifications

• At least 3 years of strong customer relations experience.
• Ability to handle customer resolutions and process claims.
• Excellent communication and listening skills.

Responsabilités

• Collaborate with operations to resolve customer queries.
• Provide accurate information following protocols.
• Maintain accounts by processing customer adjustments.

Connaissances

Customer relations

Problem-solving

Communication

Google Workspace

Salesforce

Formation

High school diploma or equivalent; college degree preferred

Outils

Salesforce

Google Workspace

Description du poste

Collectors Universe Inc. is seeking a Senior Customer Relations Specialist in Plano, TX. The role requires at least 3 years of customer relations experience, problem-solving skills, and excellent communication. You will collaborate with operations and handle customer inquiries. Full-time onsite work is required. The position offers benefits such as health insurance, 401(K) matching, and flexible hours. The estimated hourly rate is $23-$28.