Plano Onsite Senior Customer Relations Lead

Collectors Universe Inc.; Plano (TX); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Universe Inc. is seeking a Senior Customer Relations Specialist in Plano, TX. The role requires at least 3 years of customer relations experience, problem-solving skills, and excellent communication. You will collaborate with operations and handle customer inquiries. Full-time onsite work is required. The position offers benefits such as health insurance, 401(K) matching, and flexible hours. The estimated hourly rate is $23-$28.

Qualifications

• At least 3 years of strong customer relations experience.
• Ability to handle customer resolutions and process claims.
• Excellent communication and listening skills.

Responsibilities

• Collaborate with operations to resolve customer queries.
• Provide accurate information following protocols.
• Maintain accounts by processing customer adjustments.

Skills

Customer relations

Problem-solving

Communication

Google Workspace

Salesforce

Education

High school diploma or equivalent; college degree preferred

Tools

Salesforce

Google Workspace

Job description

Collectors Universe Inc. is seeking a Senior Customer Relations Specialist in Plano, TX. The role requires at least 3 years of customer relations experience, problem-solving skills, and excellent communication. You will collaborate with operations and handle customer inquiries. Full-time onsite work is required. The position offers benefits such as health insurance, 401(K) matching, and flexible hours. The estimated hourly rate is $23-$28.