Planet Fitness Part Time Customer Service Representative

Planet Fitness; Mooresville (NC); Presencial; USD 13.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Descripción de la vacante

Planet Fitness Mooresville is seeking a Customer Service Representative to deliver a superior member experience in a welcoming, judgement-free environment. You will answer phones, greet members, sign up new guests, log amenities, and process purchases while upholding our standards of service.

The role is part-time with evening and weekend shifts. Starting wage is $11 per hour, with hourly increases at 180 days and after one year based on performance.

Formación

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsabilidades

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Conocimientos

Customer service

Communication

Computer literacy

Educación

High school diploma/GED

Descripción del empleo

Job Details:

Job Location: L053 Mooresville - Mooresville, NC 28117, Part- Time: Starting at $11 per hour.
Hours: Must be able to work nights 2pm-10pm during the week and weekends 7am-3pm or 11am-7pm
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift