FT Customer Service Rep

Planet Fitness; Lenoir Pines (NC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health Insurance Options including HMO

401K Employer match

PTO for all employees

Free employee Black Card Membership

Shift-differential pay for select Shif

Job summary

Planet Fitness in Lenoir, NC is seeking a Customer Service Representative to provide a superior member experience. The position requires nighttime hours (3 pm-11 pm) and weekend shifts, with starting pay at $12 per hour and scheduled hourly increases after 180 days, 1 year, and every 6 months thereafter.

Responsibilities include greeting members, handling sign-ups, answering questions, processing POS transactions, and promoting fitness classes while maintaining a clean, welcoming club

Qualifications

• Customer service experience is required.
• Basic computer proficiency required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma / GED equivalent

Job description

Job Details

Job Details: Job Location: L115 Lenoir - Lenoir, NC 28645, Full - Time: Starting at $12 per hour. Must be available to work nights, 3 pm- 11 pm, and weekends between the hours of 7am-7pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don't just work in fitness - we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable - Self-starters who pursue excellence.
• We Are Driven - Problem solvers who deliver results.
• We Are Passionate - Positive energy with a real desire to help others.
• We Are Ambitious - Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift