Planet Fitness Front Desk Representative

Planet Fitness; Saint Peters (MO); On-site; USD 26,000 - 34,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Representative to warmly greet members and guests and assist with daily club operations. The role focuses on creating a welcoming environment, handling sign-ups, tours, and member inquiries while supporting a clean and friendly facility.

The position requires basic computer skills, reliable punctuality, and a positive, service-oriented attitude. A high school diploma or GED is required, and applicants must be 18 years or older.

Qualifications

• Customer service experience is preferred.
• Basic computer skills required.
• Passion for fitness and health is a plus.
• High school diploma or GED is required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Handle front desk tasks: answer phones, assist callers, check in members, sign up new members, give tours.
• Update member accounts as needed.
• Respond to member questions promptly and professionally and escalate to management when needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Computer literacy

Punctuality

Communication

Education

High School Diploma or GED

Job description

Planet Fitness Front Desk Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This position is currently accepting applications.