Planet Fitness Front Desk Representative

Planet Fitness; Kansas City (KS); On-site; USD 24,000 - 32,000; Part time

Job summary

Planet Fitness in Kansas City is seeking a Front Desk Representative to deliver welcoming, friendly service to members and guests. You will greet people, assist with check-ins, tours, and new member sign-ups, and help maintain a positive club atmosphere.

This role emphasizes dependable, punctual, and professional communication, with opportunities to assist members and coordinate with team leads. A high school diploma and basic computer skills are required, and 18+ age is expected.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED is required.
• Must be 18 years of age or older.
• Friendly, upbeat attitude with reliability.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check-ins, sign-ups, tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and escalate when needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service background

Basic computer proficiency

Fitness passion

Upbeat attitude

Punctual and reliable

Exceptional service

Professional communication

Diplomacy in interactions

Age 18+

Education

High School diploma/GED

Job description

Planet Fitness Front Desk Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This position is currently accepting applications.