Planet Fitness Front Desk Representative- Part Time Floater

Planet Fitness; Corinth (MS); On-site; USD 14,000 - 19,000; Part time

Job summary

Planet Fitness is seeking a Front Desk Representative (Part Time Floater) to greet members and guests and provide outstanding service at the front desk. You will handle check-ins, phone inquiries, and new member sign-ups, while guiding tours for prospective members in a supportive, friendly environment.

The role emphasizes punctuality, a positive attitude, and teamwork, with expectations to maintain club cleanliness and assist in member account updates as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliability required.
• Punctuality and dependability are a must.
• Strong customer service and professional interaction with members and staff.
• Good listening, empathy and problem-solving skills.
• Diplomacy in all interactions and appropriate language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Handle front desk activities: answer phones, check-in members, sign-up new members, give tours.
• Facilitate updates to member accounts as needed.
• Address member questions or concerns promptly and escalate as necessary.
• Help maintain club neatness and cleanliness.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Professional communication

Active listener

Diplomacy

Team interaction

High school diploma or GED

18+ age requirement

Education

High School diploma/GED

Tools

None

Job description

Planet Fitness Front Desk Representative- Part Time Floater

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This position is currently accepting applications.