Planet Fitness Assistant General Manager

Planet Fitness; Cullman (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Planet Fitness is seeking an Assistant General Manager for our Alabama club. You will greet members and guests, manage front desk operations, and drive exceptional customer service.

The role involves member check-ins, sign-ups, answering inquiries, and tours, with accountability for updating member accounts and maintaining a clean club environment. Ideal candidates bring a customer service background, basic computer skills, and a positive, reliable attitude.

Qualifications

• Customer service experience preferred.
• Basic computer skills required for member check-in and sign-ups.
• Must be 18 years or older and have a High School diploma or GED.

Responsibilities

• Greet members, prospective members and guests and deliver exceptional service.
• Handle front desk activities: answer phones, check-in members, sign up new members, give tours.
• Input and update member information; respond to questions promptly and professionally.
• Elevate issues to the Manager as needed and maintain club cleanliness.

Skills

Customer service

Basic computer proficiency

Active listening

Diplomacy

Education

HS diploma/GED

Job description

Planet Fitness Assistant General Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This position is currently accepting applications.