Planet Fitness Front Desk Representative

Planet Fitness; Ballwin (MO); On-site; USD 16,531 - 22,041; Part time

Job summary

Planet Fitness is seeking a Front Desk Representative to greet members and guests, provide outstanding customer service, and assist with sign-ups. You will handle phone inquiries, check members in, and support account updates in a friendly gym environment.

The role requires a people-first attitude, reliability, and a basic comfort with computers. Opportunities to contribute to a welcoming club culture are available.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Exceptional customer service and strong communication with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and professional behavior.
• High School diploma/GED equivalent required.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours and assist in updating member accounts.
• Respond to member questions and concerns professionally and escalate when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Passion for fitness

Upbeat attitude

Punctuality

Strong listening

Diplomacy

Education

High school diploma or GED

Job description

Planet Fitness Front Desk Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This position is currently accepting applications.