Planet Fitness Assistant General Manager

Planet Fitness; St. Louis (MO); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Planet Fitness Assistant General Manager in St. Louis, MO will welcome members and guests, manage front desk operations, sign up new members, and conduct tours while upholding outstanding customer service and cleanliness standards.

Responsibilities include handling phone inquiries, updating member accounts, and escalating issues to the Manager as needed. A high school diploma (GED accepted) and a passion for fitness are required, with punctual, reliable, and professional behavior expected at all

Formación

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude; punctual and reliable.
• Exceptional customer service and problem-solving skills.
• Strong listening and diplomatic communication.
• Dress and behave professionally with members and coworkers.
• High School diploma or GED required.
• Must be 18 years or older.

Responsabilidades

• Greet members and guests with excellent customer service.
• Handle front desk activities: answer phones, check-in, sign-up, tours.
• Update member accounts as needed.
• Address member questions and concerns, escalate to Manager when needed.
• Maintain cleanliness of the club.

Conocimientos

Customer service

Computer skills

Fitness passion

Positive attitude

Punctuality

Empathy

Diplomacy

Educación

High School diploma/GED

Descripción del empleo

Planet Fitness Assistant General Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This position is currently accepting applications.