Plan Coordination Leader - People-Centered Services

Arc of Onondaga; City of Syracuse (NY); On-site; USD 63,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Holidays

Sick leave

Personal days

Health insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) matching

PSLF eligibility

Tuition reimbursement

Professional development

Job summary

Arc of Onondaga is seeking a dedicated Plan Coordination Manager to oversee plan coordination services, lead a team, and ensure person-centered supports that promote individual needs, goals, and choices.

The role requires supervision, regulatory compliance, and collaboration with Care Managers, families, clinical providers, staff, and external agencies to coordinate services across residential and community programs.

Qualifications

• Bachelor's degree and at least three years of relevant experience, or an equivalent combination of education and experience.
• At least one year of experience in plan coordination, plan development, regulatory compliance, and/or supervisory responsibilities.
• Must be eligible for Qualified Intellectual Disabilities Professional (QIDP) status.
• Knowledge of regulatory requirements and ability to maintain compliance with applicable standards.
• Strong leadership, communication, interpersonal, problem-solving, and organizational skills.
• Ability to manage competing priorities, oversee staff performance, and maintain accurate and timely documentation.
• Proficiency with computers and standard office technology.
• Valid New York State driver's license and a driving record acceptable to the agency.
• Ability to travel between program locations and participate in a rotating on-call schedule.

Responsibilities

• Provide leadership, supervision, training, and professional development to Plan Coordination staff.
• Oversee staff caseloads and ensure timely completion, review, distribution, and revision of habilitation plans, assessments, and required documentation.
• Ensure service plans reflect person-centered planning principles and comply with applicable OPWDD, waiver, and other regulatory requirements.
• Review and approve habilitation plans, documentation packets, individual records, and service authorizations to support quality and compliance.
• Oversee admissions, intakes, and transfers into residential and community support programs, ensuring appropriate plan and service development.
• Monitor staff performance and program documentation to maintain compliance with agency policies, quality assurance standards, Corporate Compliance, and HIPAA requirements.
• Develop and support policies, procedures, and training initiatives that promote consistent, high-quality service delivery.
• Collaborate with individuals supported, families, Care Managers, clinical providers, staff, and outside agencies to coordinate services and address individual needs.
• Provide backup plan coordination support as needed and participate in the agency's rotating Administrator on Duty on-call schedule.
• Travel regularly to program locations to provide ongoing supervision and support to Plan Coordination staff.

Skills

Leadership

Plan coordination

Regulatory compliance

Staff supervision

Communication

Organizational skills

Problem solving

Documentation

Computer proficiency

Driver's license

Education

Bachelor's degree

QIDP eligibility

Job description

Arc of Onondaga is seeking a dedicated Plan Coordination Manager to oversee plan coordination services, lead a team, and ensure person-centered supports that promote individual needs, goals, and choices.

The role requires supervision, regulatory compliance, and collaboration with Care Managers, families, clinical providers, staff, and external agencies to coordinate services across residential and community programs.