Centralized Plan Coordination Manager

Arc of Onondaga County; City of Syracuse (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, dental, and vision insurance

Employer-funded HSA

401(k) employer matching

Job summary

Arc of Onondaga seeks a Plan Coordination Manager to lead the plan coordination team and oversee habilitation plan development. You will ensure regulatory compliance and quality, supervise staff, and coordinate services with care managers, families, and clinicians.

The role requires travel between program locations, strong leadership, and experience in plan development. Arc of Onondaga supports person-centered planning and equal employment opportunities.

Qualifications

• Bachelor's degree or equivalent education and experience.
• At least one year of plan coordination, plan development, regulatory compliance, or supervisory experience.
• Must be eligible for Qualified Intellectual Disabilities Professional (QIDP) status.
• Knowledge of OPWDD regulations and HIPAA requirements.
• Strong leadership and communication skills.
• Proficiency with computers and standard office technology.

Responsibilities

• Provide leadership, supervision, training, and professional development to Plan Coordination staff.
• Oversee staff caseloads and ensure timely completion and review of habilitation plans and documentation.
• Ensure service plans reflect person-centered planning and regulatory requirements.
• Review and approve habilitation plans, records, and service authorizations.
• Oversee admissions, intakes, and transfers into residential and community programs.
• Monitor staff performance and documentation for compliance with policies and HIPAA.
• Develop policies, procedures, and training to promote quality service.
• Collaborate with individuals supported, families, care managers, and clinicians to coordinate services.
• Provide backup plan coordination support and participate in rotating on-call schedule.
• Travel regularly to program locations to supervise staff.

Skills

Leadership

Supervision

Regulatory compliance

Plan development

Communication

Organizational skills

Problem-solving

Travel ability

QIDP eligible

Education

Bachelor's degree or equivalent

Tools

Office software

Job description

Plan Coordination Manager

Arc of Onondaga | Centralized Services: Full-Time Opportunity Available!

Are you a strong leader with a passion for person-centered planning, quality services, and supporting individuals with developmental disabilities? Arc of Onondaga is seeking a dedicated and experienced Plan Coordination Manager to oversee plan coordination services, lead a team of professionals, and ensure the delivery of high-quality, person-centered supports that promote individual needs, goals, and choices.

In this leadership role, you will provide supervision and guidance to Plan Coordinators, oversee the development and implementation of habilitation plans, and ensure services meet applicable regulatory requirements and agency standards.

Key Responsibilities

• Provide leadership, supervision, training, and professional development to Plan Coordination staff.
• Oversee staff caseloads and ensure the timely completion, review, distribution, and revision of habilitation plans, assessments, and required documentation.
• Ensure service plans reflect person-centered planning principles and comply with applicable OPWDD, waiver, and other regulatory requirements.
• Review and approve habilitation plans, documentation packets, individual records, and service authorizations to support quality and compliance.
• Oversee admissions, intakes, and transfers into residential and community support programs, ensuring appropriate plan and service development.
• Monitor staff performance and program documentation to maintain compliance with agency policies, quality assurance standards, Corporate Compliance, and HIPAA requirements.
• Develop and support policies, procedures, and training initiatives that promote consistent, high-quality service delivery.
• Collaborate with individuals supported, families, Care Managers, clinical providers, staff, and outside agencies to coordinate services and address individual needs.
• Provide backup plan coordination support as needed and participate in the agency's rotating Administrator on Duty on-call schedule.
• Travel regularly to program locations to provide ongoing supervision and support to Plan Coordination staff.

Qualifications

• Bachelor's degree and at least three years of relevant experience, or an equivalent combination of education and experience as determined by the agency.
• At least one year of experience in plan coordination, plan development, regulatory compliance, and/or supervisory responsibilities.
• Must be eligible for Qualified Intellectual Disabilities Professional (QIDP) status.
• Knowledge of regulatory requirements and the ability to maintain compliance with applicable standards.
• Strong leadership, communication, interpersonal, problem-solving, and organizational skills.
• Ability to manage competing priorities, oversee staff performance, and maintain accurate and timely documentation.
• Proficiency with computers and standard office technology.
• Valid New York State driver's license and a driving record acceptable to the agency's insurance carrier.
• Ability to travel between program locations and participate in a rotating on-call schedule.

Benefits and Perks

At Arc of Onondaga, we value our employees and recognize the importance of supporting their professional growth, financial well-being, and work-life balance. Our benefits package includes:

• Generous Paid Time Off, including:
  • 12 paid holidays annually
  • Vacation time
  • Sick leave
  • Personal days
• Medical, dental, and vision insurance
• Employee Resource Coordination Programs
• Employer-funded Health Savings Account (HSA)
• 401(k) retirement plan with employer matching contributions
• Public Service Loan Forgiveness (PSLF) eligibility
• Tuition reimbursement
• Ongoing professional development and career advancement opportunities
• A supportive, collaborative, and family-friendly workplace culture

Make a Difference with Arc of Onondaga

At Arc of Onondaga, our mission is centered on supporting individuals with developmental disabilities and helping them live meaningful, fulfilling lives. As Plan Coordination Manager, you will have the opportunity to lead a dedicated team, strengthen person-centered practices, and make a meaningful impact on the quality and coordination of services throughout the agency.

If you are a collaborative, detail-oriented leader who is passionate about quality, compliance, and person-centered support, we would love to hear from you!

Arc of Onondaga is committed to equal employment opportunity.

We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.