PJ's Coffee Supervisor

Sonesta Hotels International Corporation in; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Plan

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels in New Orleans is seeking a friendly Coffee Shop Associate to deliver warm, memorable service at our on-site PJ's Coffee Cafe.

You'll welcome guests, upsell beverages and pastries, prepare drinks to SOP standards, handle transactions, restock, and keep the shop clean and inviting. The role emphasizes teamwork, safety, and a guest-first approach; prior experience in hospitality or retail is a plus.

Qualifications

• Experience in fast-paced guest/service environments.
• Strong communication and guest service skills.
• Ability to upsell and meet sales goals.

Responsibilities

• Greet customers as they enter the outlet.
• Identify guest needs and suggest products to enhance service and meet goals.
• Prepare PJ's Coffee Cafe beverages according to SOPs.
• Follow store policies for operational flow and cash handling.
• Restock merchandise and rotate stock; maintain cleanliness.
• Assist with opening/closing duties and apply safety guidelines.
• Contribute to revenue by reducing waste and improving profits.

Skills

Customer service

Sales skills

Cash handling

Beverage preparation

POS transactions

Teamwork

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Promotes coffee consumption by educating customers; sells coffee and coffee grinding and brewing equipment, accessories, and supplies; prepares and serves a variety of coffee drinks, along with pastries and cookies.

What you’ll be doing

Key Job Functions

• Welcomes and greets every customer as they enter the outlet
• Determine customer needs and appropriately suggest product with every customer to enhance service and meet sales goals
• Follows Sonesta Service standards with every guest interaction
• Prepares PJ's Coffee Cafe beverages according to standards in F&B SOP Manual
• Follows store policy and procedures for operational flow
• Follows health, safety and sanitation guidelines for all products
• Itemizes and totals check for service or totals takeout transaction on cash register and accepts payment
• Follows Hotel's cash handling procedures and cash register policies
• Stocks and replenishes merchandise and rotates stock
• Performs cleaning tasks as assigned in daily opening and/or closing duties to maintain cleanliness standards
• Maximize revenue and contribute to store sales goals by reducing waste and improving profits
• Observes safety and security procedures; determines appropriate action beyond guidelines
• Reports potentially unsafe conditions
• Build solid relationship with your Colleagues
• Treats colleagues with respect and dignity
• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Supervisory Responsibilities

• Supervises 3-5 employees
• Is responsible for the overall direction, coordination, and evaluation of the coffee shop
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.