Pizza Shift Leader: Inspire Quality & Team Performance

Papa John's USA, Inc.; Forest Park (GA); On-site; USD 15,000 - 21,000; Full time

Job summary

Papa John’s USA, Inc. is hiring a Shift Leader to supervise shifts, ensure high quality products and customer service, and drive restaurant profitability in Georgia.

You will manage daily operations, enforce company policies, schedule coverage, handle cash, support inventory control and food safety, and mentor team members to deliver fast, friendly service. The role requires long hours, including nights and weekends, with a focus on teamwork, accuracy and continuous improvement in a dynamic

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), including nights and weekends.
• Ability to successfully perform the job duties of all positions in the restaurant.
• Planning & Prioritization, Communicates Effectively, Process Improvement.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
• Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal.
• Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image, attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant.
• Provides immediate feedback and corrects problems when identified.
• Maintains product quality, customer service, and performance responsibilities within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Execute cash management duties.
• Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Skills

Shift leadership

Customer service

Cash handling

Inventory management

Food safety

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous shift lead experience

Stable employment history

18+ years of age

Ability to work long hours including nights and weekends

Ability to perform duties of all positions

Planning & Prioritization

Communicates Effectively

Process Improvement

Job description

Papa John’s USA, Inc. is hiring a Shift Leader to supervise shifts, ensure high quality products and customer service, and drive restaurant profitability in Georgia.

You will manage daily operations, enforce company policies, schedule coverage, handle cash, support inventory control and food safety, and mentor team members to deliver fast, friendly service. The role requires long hours, including nights and weekends, with a focus on teamwork, accuracy and continuous improvement in a dynamic