Pizza Shift Leader: Lead Ops & Customer Excellence

Papa John's USA, Inc.; Stockbridge (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John's USA, Inc. in Stockbridge, GA is seeking a reliable Shift Leader to supervise shifts and ensure high quality products and customer service while driving restaurant profitability and adherence to company policies.

You will manage shift coverage, train teammates, monitor food safety, control costs, handle cash and inventory, and maintain a welcoming, efficient restaurant environment. Candidates should have a high school diploma or GED; Serv-Safe certification is preferred; 18+ and

Qualifications

• Planning & prioritization skills to manage multiple stations.
• Clear communication with team and customers.
• Process improvement mindset to optimize operations.

Responsibilities

• Adheres to station guidelines and portioning.
• Performs shift duties including product preparation and quality control.
• Contributes to achieving company product goals.
• Maintains customer service standards and responds to needs.
• Follows policies, safety, and attendance guidelines.
• Exhibits company core values and teamwork.
• Ensures adequate shift coverage and feedback for problem resolution.
• Manages inventory and cash handling.
• Maintains costs and cleanliness to meet standards.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Job description

Papa John's USA, Inc. in Stockbridge, GA is seeking a reliable Shift Leader to supervise shifts and ensure high quality products and customer service while driving restaurant profitability and adherence to company policies.

You will manage shift coverage, train teammates, monitor food safety, control costs, handle cash and inventory, and maintain a welcoming, efficient restaurant environment. Candidates should have a high school diploma or GED; Serv-Safe certification is preferred; 18+ and