Pittsburgh Onsite Patient Support Supervisor

Blink Health; Virginia (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with Traditional and Roth options

Paid sick and vacation time

Holidays off

Parental leave

Disability coverage

Life insurance

Onsite parking

Employee Assistance Program (EAP)

Snack and drink stipend

Job summary

Blink Health in Pittsburgh, PA is seeking a strategic Leader to manage the expanding Patient Support team, ensuring daily operations meet SLAs and drive superior customer experiences.

You will review performance data, coach staff, coordinate with cross-functional partners, and optimize workflows to scale patient care while maintaining high standards of service. The role emphasizes data-driven decisions, collaboration, and clear communication.

Qualifications

• Bachelor's degree or equivalent in Healthcare, Business, or related field.
• 3+ years of leadership experience in a fast-paced environment.
• 2+ years in customer service, call center, healthcare, pharmacy or related field.
• Proven ability to provide timely feedback and coaching to team members and partners.
• Ability to leverage data to make informed decisions independently.

Responsibilities

• Manage a growing team of Patient Support Specialists and assist with daily operations.
• Ensure adherence to SLAs and drive operational excellence.
• Review performance data to meet or exceed targets across the team.
• Collaborate with cross-functional stakeholders to drive productivity gains.
• Manage queues, backlogs, and workflows to optimize performance.

Skills

Leadership

Data-driven decisions

Customer service excellence

Communication

Education

Bachelor's degree in Healthcare/Business or related field

Tools

CRM software

Data analytics tools

Job description

Blink Health in Pittsburgh, PA is seeking a strategic Leader to manage the expanding Patient Support team, ensuring daily operations meet SLAs and drive superior customer experiences.

You will review performance data, coach staff, coordinate with cross-functional partners, and optimize workflows to scale patient care while maintaining high standards of service. The role emphasizes data-driven decisions, collaboration, and clear communication.