PIP Handler

Safety Insurance Company; Boston (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Safety Insurance in Boston is seeking a PIP Handler to manage no-fault coverage exposures, process benefits, monitor treatment, and handle external inquiries. The role may offer a hybrid work schedule based on performance, and requires strong organization and communication skills.

Responsibilities include notifying casualty adjusters of new BI and UM/UD claims, ensuring compliance with M.G.L. guidelines, and coordinating benefits with health insurers.

Qualifications

• 2- year college degree or insurance coursework/experience required.
• Superior organization skills and detail orientation required.
• Customer service experience desired.
• Excellent communication skills required.
• Computer skills required.

Responsibilities

• Identifies and appropriately notifies casualty claim adjuster of new potential BI and UM/UD claims as well as new injury contacts.
• Maintains compliance with company standards and M.G.L’s in the investigation and handling of claims.
• Utilizes appropriate cost containment measures to mitigate exposures.
• Administer PIP and MP benefits in accordance with MGL Ch. 90, 34M and applicable case law.
• Coordinate benefits with health insurers in accordance with the policy, current regulation and established procedures.
• Pays submitted bills according to established procedures.
• Answers inquiries from insureds, claimants, attorneys, and others, and resolves issues concerning PIP and MP lines.
• Develops and maintains case files that document all actions.
• Provides excellent customer service.
• Performs other activities as required.

Skills

Excellent communication

Customer service

Strong organizational skills

Detail oriented

Education

Two-year college degree or insurance coursework/experience

Tools

Microsoft Office

Job description

Benefits of working for SafetySafety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:Medical, vision, and dental insurance3 weeks accrued PTO100% matching 401(k) retirement plan100% tuition reimbursementFree on-site fitness centerComplimentary coffee and breakfast service…and much more!Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.Job SummaryThe PIP Handler is responsible for the fair and accurate disposition of no-fault coverage exposures by processing benefits, monitoring treatment, and handling external correspondence and inquires. This role has the potential for a hybrid work schedule, contingent upon job performance.ResponsibilitiesIdentifies and appropriately notifies casualty claim adjuster of new potential BI and UM/UD claims as well as new injury contactsMaintains compliance with company standards and M.G.L’s in the investigation and handling of claims.Utilizes appropriate cost containment measures to mitigate exposures.Administer PIP and MP benefits in accordance with MGL Ch. 90, 34M and applicable case lawCoordinate benefits with health insurers in accordance with the policy, current regulation and established procedures.Pays submitted bills according to established proceduresAnswers inquiries from insureds, claimants, attorneys, and others, and resolves issues concerning PIP and MP lines.Develops and maintains case files that document all actionsProvides excellent customer servicePerforms other activities as required2- year college degree or insurance coursework/experience requiredSuperior organization skills and detail orientation requiredCustomer service experience desiredExcellent communication skills requiredComputer skills required