Property Claims Manager

Safety Insurance Company; Boston (MA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Safety Insurance in Boston, MA seeks a Management level to lead the property field claims unit. This full-time role directs investigations, evaluations, reserves, and settlements, while ensuring service quality and staff development.

The position emphasizes budget oversight and strategic planning in a dynamic environment. The ideal candidate has a college degree and at least five years of homeowners and commercial claims experience, with supervisory skills and CPCU/AIC designations preferred.

Qualifications

• Minimum 5 years of homeowners and commercial claims handling experience.
• Prior supervisory or team-lead experience preferred.
• CPCU and/or AIC designation preferred.

Responsibilities

• Oversee timely investigation, evaluation, reservation, and settlement of field claims.
• Ensure quality of claims service within the unit.
• Mentor and train unit staff.
• Manage unit budget and assist senior manager.
• Develop innovative claims handling methods.
• Support catastrophe plan implementation.
• Stay informed on regulatory and industry developments.
• Perform other duties as required.

Skills

Supervisory experience

People management

Claims handling experience

Budgeting

Education

Bachelor's degree

Job description

Job DetailsLevel: ManagementJob Location: Safety Insurance Main Office - Boston, MA 02110Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $100,000.00 - $150,000.00 SalaryJob Shift: DayJob Category: Insurance

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.

At Safety Insurance, we don't just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That's why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston's financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety's benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• Medical, vision, and dental insurance


• 3 weeks accrued PTO


• 100% matching 401(k) retirement plan


• 100% tuition reimbursement


• Free on-site fitness center


• Complimentary coffee and breakfast service


• ...and much more!

Job SummaryManages the activities of the property field claims unit.

Duties

• Ensures the timely investigation, evaluation, reservation, and equitable settlement of field claims in an assigned unit


• Ensures the quality of claims services provided by the unit


• Selects and appraises unit employees


• Responsible for mentoring & training unit employees


• Performs file reviews & field re-inspections


• Develops the unit budget and assists the senior manager in planning


• Ensures a high level of job satisfaction through the practice of management techniques designed to meet both the needs of the staff and of the company


• Creates innovative ideas and methods for claims handling which improve unit and/or general claims operations


• Assist in the development and implementation of Safety's catastrophe plan.


• Contributes to the protection of the company's legal and financial interests by staying abreast of pertinent statutory, regulatory, and industry activities and ensuring application


• Performs other activities as required

Qualifications

• College degree preferred


• 5 years of claims handling, both homeowners and commercial, required


• CPCU and/or AIC designation preferred


• Previous supervisory experience preferred


• Successful experience in setting goals, organizing work flow, scheduling, monitoring work, and providing training required