Auto Claims Adjuster Trainee

Safety Insurance Company; Boston (MA); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

3 weeks PTO

Health insurance

401(k) contribution

Tuition reimbursement

Hybrid work

Job summary

Safety Insurance Company in Boston, MA is seeking an entry-level Claims Associate to join our formal training program. You will learn basic adjuster techniques and develop investigative skills while delivering high-quality customer service to policyholders.

The role supports FNOL setup and claim intake, with a potential hybrid schedule based on performance. A Bachelor’s degree is required, and the position offers growth within a leading Massachusetts P&C insurer.

Qualifications

• College degree required.
• Superior organizational skills and attention to detail.
• Customer service experience desired.

Responsibilities

• Sets up first notice of losses (FNOL) using Safety’s proprietary software programs.
• Interprets coverage and identifies potential coverage defenses.
• Gathers and analyzes relevant information from insureds, claimants, witnesses and law enforcement to establish liability and scope of damages.
• Becomes proficient in using various software and database programs.
• Applies Massachusetts Standards of Fault to determine liability.
• Identifies all subrogation opportunities.
• Fosters and maintains a collaborative business relationship with our agency partners.
• Delivers first class claims service to Safety’s valued customers.

Skills

Customer service

Organizational skills

Attention to detail

Education

Bachelor's degree

Job description

Job Details
Level: Entry
Job Location: Safety Insurance Main Office - Boston, MA 02110
Position Type: Full Time
Education Level: Bachelor's Degree
Salary Range: $50,000.00 - $55,000.00 / Salary year
Travel Percentage: None
Job Shift: Day
Job Category: Insurance

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you. Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work‑life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5‑hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Benefits

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on‑site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

Job Summary

This entry‑level position requires no previous full‑time work experience. Qualified candidates will be enrolled into Safety’s formal training program where they will learn basic adjusting skills and develop investigative techniques in handling automobile physical damage claims. The successful candidate will be an advocate for delivering a high level of customer service, while displaying empathy and a supportive attitude for our policyholders. This role has the potential for a hybrid work schedule, contingent upon job performance.

Responsibilities

• Sets up first notice of losses (FNOL) using Safety’s proprietary software programs
• Interprets coverage and identifies potential coverage defenses
• Gathers and analyzes relevant information from insureds, claimants, witnesses and law enforcement to establish liability and scope of damages
• Becomes proficient in using various software and database programs
• Applies Massachusetts Standards of Fault to determine liability
• Identifies all subrogation opportunities
• Fosters and maintains a collaborative business relationship with our agency partners
• Delivers first class claims service to Safety’s valued customers

Qualifications

• College degree required
• Superior organizational skills and attention to detail
• Customer service experience desiredanalysis<|message|>The JSON is incomplete: missing closing brace for last list item, missing closing
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