Pilates Studio Growth Leader

Jetsetpilates; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Jetsetpilates is seeking a General Manager to lead studio operations in Chicago, driving growth and delivering an exceptional fitness experience. The role emphasizes relationship-building within the local wellness community and a commitment to the brand through the training program.

The General Manager will oversee scheduling, staff development, and performance metrics while ensuring high-quality customer service and efficient day-to-day studio management.

Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure their career growth.
• Drive studio performance on metrics such as number of classes, utilization, first visits, and memberships.

Job description

Jetsetpilates is seeking a General Manager to lead studio operations in Chicago, driving growth and delivering an exceptional fitness experience. The role emphasizes relationship-building within the local wellness community and a commitment to the brand through the training program.

The General Manager will oversee scheduling, staff development, and performance metrics while ensuring high-quality customer service and efficient day-to-day studio management.